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Payment Options

The Indiana Department of Workforce Development (DWD) is committed to delivering premier service to its customers. Effective Feb. 1, 2020, DWD began partnering with KeyBank to give claimants greater control over how they receive benefit payments. Claimants can now choose between: (1) Direct Deposit to a U.S. checking/savings account, or (2) a Key2Benefits prepaid Mastercard. Claimants can make this payment choice when they login to Uplink Claimant Self Service (CSS).

IMPORTANT NOTE: If your Uplink CSS Claimant Homepage indicates a payment, it can take until 2pm for funds to appear in your bank account or on your Key2Benefits card. KeyBank branches are unable to assist with the DWD unemployment insurance program or with inquiries into card balances or replacement cards. For any issues, review the below Frequently Asked Questions or contact DWD or KeyBank at the contact information below.

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KeyBank program perks include:

  • Flexibility to change your payment election anytime by logging into Uplink Claimant Self Service (CSS);
  • Key2Benefits card accepted globally anywhere Mastercard is accepted for PIN and signature purchases, online purchases, and cash with “cashback” transactions
  • Card security with EMV chip technology
  • Fee free and surcharge free ATM access at KeyBank and Allpoint ATMs

Helpful Resources:

If you have a State of Indiana Visa® debit card issued by Conduent prior to Feb. 1st that still has funding on it, click here for information about that card.


Visit the DWD Video Vault for additional videos about your most frequently asked questions.


Equal Opportunity is the Law. (La Igualdad De Oportunidad Es La Ley.)
Equal Opportunity Employer/Program Auxiliary aids and services are available upon request to individuals with disabilities.

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