The Motor Carrier Services (MCS) department is a specialized business unit within the Indiana Department of Revenue (DOR) providing support to motor carrier companies in Indiana and beyond.
MCS manages the International Fuel Tax Agreement, International Registration Plan, oversize/overweight vehicle permitting and the issuing of USDOT numbers, Unified Carrier Registration (UCR) and the licensing of passenger and household goods transportation providers.
MCS is recognized as the nation's premier provider - public or private - of services to the motor carrier industry, serving nearly 25% of all trucks and trailers on the roads in the United States. DOR accomplished this by utilizing custom-built systems for online transactions and employing a unique "one-stop-shop" location with over 85 professionals dedicated to assisting customers.
Read more about DOR Motor Carrier Services
Although most motor carrier-related transactions can be completed online, customers can get in person service at Motor Carrier Services, located at 7811 Milhouse Road, Suite M, Indianapolis, IN, 46241.
Appointments at the MCS Customer Service Center are required to open new IRP or IFTA accounts. Schedule an appointment online or by calling 317-615-7200, Monday through Friday, 8 a.m. - 4:30 p.m. EST. Walk-in service for other motor carrier transactions is available during normal business hours.
Appointments, including those for service providers, are limited to one person or one account per scheduled appointment.
Motor carrier customer service is available at the Motor Carrier Services location only. Customer service for other tax types is available through DOR's district offices.
Click here for directions and additional information, including safety guidelines.
Customers can perform almost all motor carrier transactions online safely and quickly. Register for an account today! Our staff is happy to help you walk through online transactions over the phone. Please contact the appropriate MCS team for assistance.
Browser Requirements
Microsoft is in the process of retiring its Internet Explorer (IE) web browser. Our MCS IT team has been hard at work updating our systems to prepare for this change and making our system compatible with Microsoft’s new Edge browser.
Starting Monday, July 19, 2021, customers will not be able to access the MCS transaction system using Internet Explorer.
Current IE users will need to access the system using one of the three compatible browsers: Google Chrome, Mozilla Firefox or Microsoft Edge. DOR recommends that users download and install or update their compatible browser of choice (as needed) before their next visit to our transaction system. To install one of these browsers, click on the browser’s name (above) or refer to these instructions.
IRP and BPR transactions must be conducted electronically beginning June 1, 2021. Letters were sent to carriers in April and May.
MCS asks customers to:
The following resources are available to help customers navigate MCS's online transaction system:
Information for OSW customers: Users should have only one tab open at one time. Other tabs may open during the permitting process to show reference information. You need to close these tabs when you are finished reviewing the information and return to the original tab. For more information on using the new system, please refer to the comprehensive user guide and other resources on osw.dor.in.gov.
MCS Contact Information Other DOR Contact Information Special Permits Unified Carrier Registration (UCR)
Businesses with commercial vehicles can easily renew plates with our streamlined process.
Businesses operating motor vehicles over 26,001 pounds in the state of Indiana must file a fuel tax return.
Registered carriers may obtain one plate and registration cab card to travel in multiple states at specific weights.
Obtain an oversize and/or overweight vehicle permit before traveling on Indiana roads.
Commercial motor vehicles may apply for USDOT numbers and file for UCR.
MCS Carrier Connect is the Indiana Department of Revenue's (DOR) Motor Carrier Services department's quarterly e-newsletter. Subscribe today!
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Indiana Rolling Out New Oversize/Overweight Regulations July 1
Starting July 1, motor carriers can begin hauling heavier loads of certain goods, but they must first apply for permits and adhere to restrictions designed to minimize the damage to Indiana's highways and interstates. Deviating from the approved route or substituting a different vehicle other than what is listed on the permit will be a violation subject to civil penalties. The amount carriers can incur in civil penalties has increased for some violations, including up to $10,000 per violation for transporting loads too large or heavy to qualify for an OSW permit.
Customer Service Appointment Update
Appointments at the MCS Customer Service Center are required to open new IRP or IFTA accounts. Schedule an appointment online or by calling 317-615-7200, Monday through Friday, 8 a.m. - 4:30 p.m. EST. Walk-in service for other motor carrier transactions is available during normal business hours.
IRP/BPR Transactions Online-Only Starting June 1
IRP and BPR transactions must be conducted electronically beginning June 1, 2021. Letters were sent to carriers in April and May. Take a moment to review your user profile (click on User Profile after logging in) to ensure your contact information is correct or register for access . See the MCS Online Services section for system resources, including user guides and video tutorials.
Electronic Logging Device
The congressionally mandated electronic logging device (ELD) rule makes tracking, managing and sharing driving records with law enforcement more straightforward and faster. However, most ELDs fall short when it comes to paying and documenting fuel taxes and IRP. See DOR's guidance on ELDs and audit tips to help ensure you keep accurate records.
2021 Unified Carrier Registration (UCR) Now Open
Carriers, leasing companies, brokers and freight forwarders are required to pay UCR fees annually. Registration for the 2021 UCR registration year opened on Oct. 1. Fees remained the same as they were for 2020 and can be found on UCR's webpage.
You may register and pay online at www.ucr.gov using Google Chrome.
Bulk Milk Transports
In June 2020, INDOT waived holiday travel restrictions for permitted overweight bulk milk transports weighing up to 154,000 lbs. GVW only. This includes vehicles permitted with single-trip overweight permits and those with annual bulk milk permits. For more information, call Motor Carrier Services at (317) 615-7320 or email IndianaOSW@dor.in.gov.
