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Current Operations Information

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All BMV branches are open for walk-in service and continue to support scheduled appointments. Check the branch map before making a trip to the BMV to confirm hours and make sure to review requirement documents for your transaction. Please keep reading for information on deadlines, what to expect, and FAQs. Remember, if you can conduct your business with the BMV online, you should!

Preparing to Complete Your BMV Transaction

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We understand many customers need to visit a branch within the next few weeks. We will work to process transactions as quickly as possible without compromising service or safety. Below is important information on preparing for your trip and what to expect when you arrive.

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Confirm you have all required documents for your transaction(s)

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Check your local branch hours

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Pack your mask if you are NOT fully vaccinated

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Check the weather

Appointment Information

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All BMV branches are open for walk-in service and continue to support appointments. If you need to schedule an appointment, please utilize the links below. If you have a scheduled appointment, please make sure you arrive at the branch prior to the appointment start time. If you are unsure of your appointment or if you need to cancel your appointment, please use the Lookup Tool. Remember, if you can conduct your business with the BMV online, you should!

Appointment Notes:

  • Appointments are required for driving skills exams.
  • If multiple members of your household (i.e. spouses or minors) need to complete transactions with the BMV, you MUST have separate appointments for each individual or use walk-in service.
  • If you have an out-of-state license, an ID card, or do not have a driver's license, please type 10 zeros in the Driver's License Field in the Appointment System.

Arriving for Your Appointment

When you arrive for your appointment, please be prepared with:

  • Photo ID
  • All documents needed to complete your transaction
    If you are unsure what documents you need, please review the appropriate section of our website (i.e., Registration, Real ID, Titles, etc.)

Cancelling an Appointment

The BMV has a maximum number of appointments it can take each day. We ask that if you cannot make your appointment you take time to cancel it. You can cancel an appointment by:

  1. Logging in to the Appointment Scheduler
  2. Select ‘Cancel Appointment’
  3. Enter your confirmation number and last name
  4. Follow the prompts to cancel

Scheduler Cancellation

Additional Operations Information

Branches are open by appointment and for walk-in service. We have adjusted operations to maintain safety. Please review the below requirements and important information.

Hours of Operation

  • All branches have returned to their normal operating hours. Please use the Branch Map to check local information.

Transaction Information

  • If you are visiting a branch to complete a written exam, you must arrive at the branch and begin your exam no less than one hour prior to close.
  • Only one customer will be permitted per transaction. If you require assistance to complete your transaction or are a minor, support staff or a family member may accompany you.
  • The number of customers allowed in a branch will be limited. You will be asked to wait outside if the branch is at capacity.

Ensuring Employee and Customer Safety

In line with ISDH and CDC recommendations, the BMV will do the following to ensure the safety of employees and customers:

  • Limit the number of individuals in a branch at one time to ensure appropriate spacing
  • Have supplies for employees to wash and sanitize their hands regularly
  • Have a Plexiglas barrier between employees and customers
  • Customers who are NOT fully vaccinated are STRONGLY ENCOURAGED to wear masks
  • Masks are STRONGLY ENCOURAGED for all individuals during a driving skills exam

FAQs for Customers

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Please review these frequently asked questions for additional information. Many transactions can be done through online services or are impacted by extended expiration dates.

Completing Transactions

Extending Driver's License & State ID Expiration

  • My driver’s license expired recently and I need to fly next week. Will TSA let me through the checkpoint?

    If your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer.

  • I have an appointment with USCIS. Are they closed too?

    Beginning June 4, 2020, certain USCIS field offices and asylum offices will resume non-emergency face-to-face services to the public. Application support centers will resume services later. USCIS has enacted precautions to prevent the spread of COVID-19 in reopened facilities:

    • Visitors may not enter a USCIS facility if they:
      • Have any symptoms of COVID-19, including cough, fever or difficulty breathing;
      • Have been in close contact with anyone known or suspected to have COVID-19 in the last 14 days; or
      • Have been individually directed to self-quarantine or self-isolate by a health care provider or public health official within the last 14 days.
    • Visitors may not enter the facility more than 15 minutes prior to their appointment (30 minutes for naturalization ceremonies).
    • Hand sanitizer will be provided for visitors at entry points.
    • Members of the public must wear facial coverings that cover both the mouth and nose when entering facilities. If they do not have one, USCIS may provide one or the visitor will be asked to reschedule their appointment.
    • There will be markings and physical barriers in the facility; visitors should pay close attention to these signs to ensure they follow social distancing guidelines.
    • Individuals may also have to answer health screening questions before entering a facility.
    • Individuals are encouraged to bring their own black or blue ink pens.

    Appointment notices will include further instructions for visiting USCIS facilities. Please note that USCIS locations are not accepting walk-in visits at this time. You must have a scheduled appointment with USCIS before arriving at a USCIS office. For more information, see our USCIS Visitor Policy and USCIS Office Closings pages.

  • The Social Security office is closed and I can’t get a replacement card or an ineligibility letter to renew my license. What can I do?

    All local Social Security offices are only conducting face-to-face transactions, by appointment only, for highly critical transactions such as someone needing a first Social Security Card. For more information about changes to their services please visit the Social Security Administration webpage on COVID updates.

Knowledge & Skills Exams

  • Are driving skills exams available?

    Yes, driving skills exams are available. Appointments are required for driving skills exams and must be scheduled a minimum of 48 hours and maximum of 3 weeks in advance. The scheduler will be updated daily. Find more information on scheduling an appointment and what to expect during your exam.

  • Are driver training schools open?

    Please check with the individual school. A list of driver training schools who have told the BMV they are closed can be found here.




Full & Partial Service Providers

Branch Visits


Driver's License or State ID

FAQ for CDLs and MCS

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All BMV branches are now open for walk-in service and also have a limited number of appointments. You can click through for more below as well as read frequently asked questions for Commercial Driver's Licenses and Motor Carrier Services.

COVID-19 Updates for CDLs and For-Hire

Attention CDL and For-Hire Drivers! Certain in-person transactions are available by appointment and walk-in service. Find info on how to make an appointment, as well as a list of CDL vendors that are currently closed.

Learn More

FAQs for New CLP/CDL Transactions in Branches

General FAQs for Commercial Driver's Licenses