The Indiana Long Term Care Ombudsman Program is a federal and state funded program that provides advocacy and related services for consumers of congregate long term care services, regardless of age or payer source. Congregate settings include nursing facilities, residential care facilities, assisted living facilities, adult foster care homes and county operated residential care facilities.
The mission of the Long Term Care Ombudsman Program is to improve the quality of life and care for residents of long term care facilities. That mission is accomplished through investigation and resolution of individual complaints, consumer education designed to inform and empower consumers, system advocacy which includes legislation and public policy activities, promotion of community involvement in long term care, and other activities designed to improve long term care delivery and oversight.
There are 22 certified local and numerous volunteer Ombudsmen who are representatives of the Office of the State Long Term Care Ombudsman. These representatives operate out of 17 local offices across the state, whose numbers are listed below. Anyone may contact the Ombudsman program on behalf of a long term care consumer, but Ombudsmen are guided in their actions by the individual receiving direct service. There is no charge for Ombudsman services. The names of persons contacting Ombudsmen and the information they provide is confidential.
What does the Ombudsman do?
- Receives, investigates and attempts to resolve problems or complaints affecting residents of long term care facilities.
- Answers questions and provides information and referrals about long term care related services, including alternatives to nursing home care and how to choose a nursing home.
- Promotes resident, family and community involvement in long term care
- Promotes community education and awareness of the needs of residents
- Coordinates efforts with other agencies and organizations concerned with long term care
- Identifies issues and problem areas in long term care and recommend needed changes.
Who can contact the Ombudsman?
- Residents or potential residents of long term care facilities
- Relatives or friends of long term care residents
- Long term care administrators and employees
- Representatives of agencies and professional groups
- Members of community groups or citizens interested in improving long term care