The mission of the Consumer Affairs Division is to ensure utility and customer compliance with IURC rules and regulations through reasonable and timely determinations. In this section of the IURC website, you will find information about the complaint process, utility-related issues, as well as instructions explaining how to access case-related information.
Should you experience any difficulty finding the information you are seeking, please contact our office between the hours of 8:15 a.m. and 4:45 p.m. for assistance by calling 1-800-851-4268.
File a Complaint
The IURC's Consumer Affairs Division provides dispute resolution services for customers of jurisdictional utilities. The type of issues handled by the Consumer Affairs Division includes: extension of service and credit, deposits, billing, termination of service, customer rights, and utility responsibilities. However, prior to initiating a complaint with our office, we strongly advise customers to first attempt to resolve the issue directly with the utility.
While the IURC accepts most utility-related complaints, it is important to note that there are areas outside of our jurisdiction.
There are three ways to file a complaint:
- Complete an online complaint form.
- Call the IURC Consumer Affairs line at 1-800-851-4268.
Office hours: 8:15 a.m. to 4:45 p.m., Monday through Friday (EST/EDT)
- File a formal petition with the IURC.
To learn more about resolving an issue with a utility, click here.
Comment or Participate in a Case
The Indiana Office of Utility Consumer Counselor (OUCC) represents consumer interests in all cases before the IURC. Additionally, there are multiple ways for consumers to take part in these cases. To see how, please click here.
Frequently Asked Questions
For your convenience, we have listed our collection of FAQs by topic. Clicking the links will direct you to a page that answers the most commonly asked questions by consumers about that subject matter.
- Utility Tariffs (A tariff details a utility’s rates and charges and must be approved by the IURC)
- Office of Utility Consumer Counselor
- Other State Agencies Assisting with Utility-Related Matters
- Indiana Code (State law)
- Indiana Administrative Code (IURC’s rules and regulations)
- Contact Information for Wireless Providers