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The IDHS EMS Branch has developed the following Complaint Reporting Page to allow concerned members of the public and the emergency medical services community to report EMS issues and complaints directly to the agency. This interactive reporting system will provide the agency and the community with a partnership to enhance public safety. Please be aware that all complaints are public record under Indiana Code 5-14-3. Once the complaint is received a staff member will contact you to initiate the investigation. You should expect a response within 3 business days Monday through Friday, during normal business hours (8:00 am to 4:30 pm).