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Dual Eligible Special Needs Plans

Dual Eligible Special Needs Plans serve members who are eligible for both Medicaid and Medicare. D-SNP health plans offer care coordination and provide supplemental benefits to their beneficiaries. D-SNP-eligible individuals have the option to enroll in a D-SNP health plan during their Medicare annual election period or quarterly during the special enrollment period.

Not all D-SNP plans in Indiana serve the entire state. To determine individual service areas, please call the health plans' customer service numbers provided (see below).

Medicare Advantage organizations interested in operating a D-SNP plan in Indiana should contact Taylor Walters at Health plans must contract with the Indiana Health Coverage Programs and hold a contract with Medicare.

The following resources are available to provide more information:

In Indiana, nine Dual Eligible Special Needs Plans serve the Medicaid and Medicare dually-eligible population. To enroll, eligible individuals should reach out to a specific health plan or contact Medicare at 800-MEDICARE.

To learn more about the health plan programs, contact the following customer service departments:

  • Aetna
    • Current Member: 866-409-1221 (TTY 711)
    • Not a Member: 833-859-6031 (TTY 711)
  • Allwell from Managed Health Services
    • Current Member: 833-202-4704 (TTY 711)
    • Not a Member: 866-277-6583 (TTY 711)
  • Anthem MediBlue Dual Advantage
    • Current Member: 844-533-2021 (TTY 711)
    • Not a Member: 844-250-2334 (TTY 711)
  • Arcadian Health Plan and Humana Benefit Plan of Illinois, Inc.
    • Current Member: 800-457-4708 (TTY 711)
    • Not a Member: 800-833-2364 (TTY 711)
  • Ascension Complete
    • Current Member: 833-542-1679 (TTY 771)
    • Not a Member: 877-831-9411 (TTY 711)
  • CareSource
    • Current Member: 833-230-2020 (TTY 711)
    • Not a Member: 844-607-2830 (TTY 711)
  • MDwise
    • Current Member: 833-358-2140 (TTY 711)
    • Not a Member: 877-486-2046 (TTY 711)
  • UnitedHealthcare
    • Current Member: 855-263-1865 (TTY 711)
    • Not a Member: 855-545-9340 (TTY 711)
  • Zing Health
    • Current Member: 866-946-4458 (TTY 711)
    • Not a Member: 866-946-4458 (TTY 711)

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