Main Content

Learn More About Our Online Services

Info Sub Banner Image

Information for Utility Customers

Learn More
Info Sub Banner Image

Linking Veterans with the Utility Industry

Learn More

Welcome to the Indiana Utility Regulatory Commission

The Indiana Utility Regulatory Commission (Commission) is an administrative agency that hears evidence in cases filed before it and makes decisions based on the evidence presented in those cases. An advocate of neither the public nor the utilities, the Commission is required by state statute to make decisions in the public interest to ensure the utilities provide safe and reliable service at just and reasonable rates.

The Commission also serves as a resource to the legislature, executive branch, state agencies, and the public by providing information regarding Indiana’s utilities and the regulatory process. In addition, Commission members and staff are actively involved with regional, national, and federal organizations regarding utility issues affecting Indiana.

Notifications & Updates


COVID-19 Investigation Update


Disconnection moratorium extended through August 14, 2020.

On June 29, 2020, the Commission found that the service rules and tariffs of jurisdictional utilities (those whose service rules are regulated by the Commission) should be temporarily amended to prohibit utility service disconnections for 45 days beyond the expiration of Executive Order 20-28, through August 14, 2020, for all customers of jurisdictional utilities, and prohibited the collection of certain utility fees (late fees, convenience fees, deposits, and reconnection fees). 


On June 30, 2020, the Governor issued Executive Order 20-33, which extends the prohibition of disconnection of utility services. Under Executive Order 20-33, all utility companies, regardless of how they are regulated by the Commission, must extend service until August 14, 2020. 


The Commission expects customers and utilities to communicate as soon as possible to set up payment arrangements as necessary so utility service can be maintained. 

Comments Regarding COVID-19 Investigation

In accordance with a docket entry issued on June 16, 2020, comments received by the Commission regarding its investigation into the impacts of the COVID-19 pandemic on ratepayers and utilities, Cause No. 45380, will be posted on the Commission’s website here and considered as part of the record in this case. Additional information about this case, including a procedural schedule and documents filed by parties in the case, can be found here.


COVID-19 Actions


JUNE 12, 2020 UPDATE: Commission staff will begin returning to the office on June 15, 2020, though some staff will continue to conduct work remotely. Hearings and meetings will continue to be held primarily through virtual means. The office will be open to limited public access starting on Monday, June 15, 2020, and the below modifications to Commission processes will remain in effect until further notice. 




Effective immediately and during the time of this state of emergency:

  • Hard copies are no longer required for electronically filed documents of 30 pages or more;
  • The signature is no longer required to be notarized on the Communications Service Provider (“CSP”) Notice of Change affidavit, which is the only IURC document requiring notarization and which is required when a CSP is transferring its Certificate of Territorial Authority (“CTA”) to a CSP that does not currently have an Indiana CTA; and
  • While the utilities’ annual reports are required by statute to be filed by April 30th, the Governor’s Executive Order allows the agency to extend the deadline as may be necessary.  If a utility is having difficulty meeting the April 30th timeline, the utility or its representative should contact the appropriate Commission Division Director (Energy Division Director Jane Steinhauer or Water/Wastewater Division Director Curt Gassert) and Commission staff will work with the utility. 

Please contact General Counsel Beth Heline (bheline@urc.in.gov) if you have any questions or if you have suggestions for additional steps for the Commission to consider.


March 25, 2020 Update

Hearings and conferences during this public health emergency, beginning with hearings on Monday, March 30, will be held via WebEx conference call. Call-in information and access codes will be posted on the Commission’s livestream page here, as well as in docket entries for respective cases. WebEx call-in information will also be posted on the Commission’s livestream webpage for upcoming conferences. We may make periodic adjustments to how we’re operating during this time, but we will continue to communicate any updates or changes. 


March 27, 2020 Update

The Indiana Utility Regulatory Commission (IURC) has an additional update aimed at lessening regulatory requirements during the current public health emergency.  The following apply during this public health emergency:

  • Utilities may voluntarily suspend or waive late fees and reconnections fees and reconnect customers who have been disconnected due to non-payment, as long as these actions are non-discriminatory and apply to all customers, and even if a IURC-regulated utility’s tariff states otherwise.
  • The timelines included in 170 IAC 4-4.3-6 and 4-4.3-7 for Level 1 and Level 2 net metering applications may be extended an additional 5 business days; and electronic documents and electronic signatures should be allowed and used as much as possible. Utilities are expected to communicate with applicants regarding any timeline extensions.
  • Gas operators may take an additional 14 days to respond to excavation damages cases.  Operators are still required to comply with the reporting requirements regarding damages. 
  • Required periodic meter testing and/or change outs under 170 IAC 4-1-10, 170 IAC 5-1-9, and 170 IAC 6-1-10 are stayed.

April 8, 2020 Update

Any report to the Commission that is required to be signed, verified, and notarized may be submitted to the Commission with just an electronic signature during the public health emergency.  Once the public health emergency is ended, a signed and notarized verification should be submitted to the Commission.


April 23, 2020 Update

Under current Commission rules, utilities may offer payment arrangements that are longer than three months.  The three month timeframes in 170 IAC 4-1-16(c), 170 IAC 5-1-16(d), and 170 IAC 6-1-16(c) are part of the requirements under which a utility may not disconnect a customer; a utility may voluntarily offer longer payment arrangements in a non-discriminatory manner.


Improving Procedural Efficiencies

The Indiana Utility Regulatory Commission (“Commission”) and its staff would like your input and feedback on improving procedural efficiencies.  Over the last several weeks, Commission staff has been reviewing and discussing ways to improve procedural efficiencies with regards to docketed cases. The goal of these discussions is to determine potential improvements to the docketed case process to ensure each case record is as robust as possible for decision-making. Commission staff has identified two general areas of focus so far, with more specific items for consideration under each area. This list, as well as the initial comments due June 5, 2020, can be found here

Information Regarding the HEA1278 Energy Study
The Indiana General Assembly in House Enrolled Act 1278 (2019) tasked the Indiana Utility Regulatory Commission (“Commission”) with conducting a study of the statewide impacts of transitions in fuel sources and other electric generation resources, as well as the impacts of new and emerging technologies on electric generation and distribution infrastructure, electric generation capacity, system reliability, system resilience, and the cost of electric utility service for consumers. 

As part of this study, the Commission is working with the State Utility Forecasting Group (SUFG), which is studying transitions in fuel sources, primarily modeling future scenarios; the U.S. Department of Energy National Laboratory, Lawrence Berkeley (LBNL),  which is studying new and emerging technologies, including the potential impact of such technologies on local grids or distribution infrastructure; and Indiana University, which will prepare an analysis of local economic, fiscal, and social impacts of the transition in generation resources, particularly on rural communities.


Documents summarizing methodologies and other information related to each part of the study, including modeling scenarios from the SUFG, can be found on the Commission’s website here