To serve as Enforcement Assistant Supervisor of the Enforcement Division of the Indiana Gaming Commission ("Commission"), reporting directly to the Supervisor of Enforcement. The Enforcement Assistant Supervisor is responsible for supervising the Supervisor with the activities of the Enforcement Agents assigned to the casino.
RESPONSIBILITIES AND DUTIES
Work under the direct supervision of the Supervisor of Enforcement.
Assist Supervisor with ensuring strict compliance with all applicable Commission policies, directives, administrative rules and state laws.
Obtain thorough knowledge of the internal controls of the assigned casino.
Assist Supervisor with supervision and managing assigned Gaming Agents.
Assist Supervisor with directing gaming enforcement operations at the assigned casino.
Assist Supervisor in maintaining a close relationship with the Assistant Director of Enforcement, coordinating investigatory and enforcement activities.
Assist Supervisor with monitoring, document and report internal control compliance.
Assist Supervisor with reviewing and approving written reports submitted by Agents.
Maintain daily contact with the Gaming Agents.
Develop and maintain close working relationships with all applicable law enforcement and regulatory agencies.
Remain apprised of current and emerging issues at the assigned casino.
Maintain detailed and current knowledge of gaming enforcement activities.
Assist Supervisor with conducting performance appraisals of assigned Gaming Agents.
Assist Supervisor with creating and maintaining work schedule for Gaming Agents and manage the incidence of overtime.
Serve as liaison with the casino management for the acquisition of supplies and equipment approved by the Director or his designee.
Assist in recruiting activities as necessary.
Obtain working knowledge of casino personnel responsibilities and maintain professional working relationships with those individuals.
Assist Supervisor with executing and documenting field training for Gaming Agents.
Assist Supervisor with ensuring proper compliance with the Case Management System by all Gaming Agents.
Assist Supervisor with effectively monitoring, evaluating, control and document progress and effectiveness of enforcement activities within the structure of the performance metrics.
Assist Supervisor with overseeing the investigation and timely reporting of patron complaints to the Administrative Division.
Maintain an optimum level of integrity and professionalism.
Understand, monitor and utilize security and surveillance systems at the assigned casino.
Assist Supervisor with ensuring regular, timely and thorough testing of electronic gaming devices and other gaming equipment at the casino location.
Obtain proficiency in the utilization of the Commission’s Electronic Gaming Device System (EGDS).
Assist Supervisor with ensuring proper utilization of the Commission’s EGDS by the Gaming Agents.
Develop and maintain positive working relationships with federal, state and local law enforcement officers as necessary to conduct investigations and activities effectively.
Assist Supervisor with maintaining attendance records for all assigned subordinates and comply with all State Personnel rules, Division Standards and Policies for reporting and timelines.
Perform general police duties when required.
Perform daily administrative functions.
Assist the Supervisor with advising the Assistant Director of Enforcement of all matters impacting the Commission.
Answer internal and external inquiries as needed or directed.
Assist Supervisor with answering or initiating official correspondence.
Assist Supervisor with addressing government and public gatherings as required.
Assist Supervisor with facilitating coordination among all federal, state and local law enforcement entities when necessary.
Initiate and investigate internal complaints and advise chain of command when notified of internal complaints.
Assist Supervisor with ensuring strict compliance with all applicable statutory and regulatory duties imposed upon the Agents.
Perform other duties as directed.
JOB REQUIREMENTS AND DIFFICULTY OF WORK
Bachelor’s degree or four years of relevant professional experience. Both education and experience can be substituted on a year for year basis.
Ability to conduct investigative interviews effectively.
Ability to analyze issues objectively and promptly.
Demonstrated supervisory experience and management skills.
Thorough knowledge of the application of criminal law.
Knowledge of covert and overt investigations.
Demonstrated time management skills.
Strong administrative and communications skills.
Ability to learn and monitor the essential functions of the electronic gaming device tracking system utilized at the assigned casino.
Ability to develop thorough knowledge of Commission rules, regulations and procedures.
Knowledge of intelligence gathering, rules of evidence and court proceedings.
Familiarity with application of statutes, administrative rules and policies.
Ability to maintain strict confidentiality.
Be a United States citizen.
Be a minimum of 21 years of age.
Possess and maintain a valid driver's license.
No felony convictions.
Successfully pass a background investigation.
Successfully pass any written and/or physical test required by the Commission.
Successfully pass the Indiana Gaming Agent’s Academy.
Ability to operate state vehicles in compliance with Commission policy.
Ensure strict compliance with applicable marine structural and life safety standards.
Adhere to the Commission policy prohibiting Commission employees from gambling or playing any licensed game or gaming device under the jurisdiction of the Commission in the State of Indiana.
Successfully pass drug testing as required by the Commission.
Comply with the Indiana Office of Technology’s Information Security Policies and Minimum Compliance Requirements.
PERSONAL WORK RELATIONSHIPS
Work with and coordinate activities with the Administrative Division and the Background and Financial Investigations Divisions.
Maintain positive working relationships with local law enforcement entities in casino communities.
Work with and facilitate productive relationships with federal, state and local law enforcement agencies.
Work with and facilitate productive relationships with applicable regulatory agencies sharing oversight responsibilities of the gaming industry.
Work in a professional and courteous manner with all applicants and persons related to the casino operations.
PHYSICAL EFFORT AND WORK ENVIRONMENT
Job tasks are primarily accomplished in the often smoke filled casino environment.
Working hours are normally forty- two and one half hours (42.5) per week including meals, but could be extended by the workload and emergency situations.
Work is often performed in an accelerated environment and under stressful conditions.
May be required to physically effect custodial arrests of combative subjects.
May be required to run, climb stairs and carry people up stairs.
May be required to stand for long periods of time without relief.
Must carry and demonstrate proficiency with an issued firearm.
Must be physically and mentally able to carry out the duty to protect others.
May be required to jump, crawl and lift.
Must be able to type.
Must be able to view computer monitor for surveillance purposes.