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Indiana Navigator Certification Examination Procedure and Guidelines

IDOI Navigator Contact – navigator@idoi.in.gov

Preparing for Navigator Certification Exam

The Indiana Navigator certification examination is a 90-minute exam consisting of 60 multiple-choice questions outlined on the Examination Content Outline. An Indiana Navigator applicant will need to score at least a 70 percent (42 correct out of 60) on the exam in order to be considered for certification. The applicant may take the exam until the sooner of: the applicant receiving a passing score or no later than 90 days after the initial application submission date.

When the certification examination is passed successfully, the individual and the Indiana Department of Insurance (IDOI) will receive a notice of that approval. If the individual does not pass the examination, the certification process is not complete, and the IDOI can neither approve nor deny the application.

If an individual does not pass the examination within 90 days from the initial filing of the Indiana Navigator application, the application will be considered null and void, and the individual will need to complete a new application for consideration to serve as an Indiana Navigator.

The following are the steps needed for preparing for an Indiana Navigator Certification Exam:

Step 1: Review the Indiana Navigator Examination Content Outline provided by the IDOI. CAUTION: The IDOI does not advise using examination questions on the market in CD format as a basis of study. Such materials might not be specific to Indiana and most likely won’t align with the exam.

Step 2: Complete Pre-Certification Training Requirements from an IDOI-approved precertification training provider.

Step 3: Obtain a "certificate of course completion" from the training provider. The certificate of course completion must be dated and signed by the provider/instructor and match the requested examination.


Registering and Scheduling an Examination

For exams being taken on or before May 29, 2019, exam registration and scheduling may be done online through https://secure.vitapowered.com/idoi/login.screen or by calling Performance Assessmant Network (PAN) at 877-449-8378.

For exams being taken on May 30, 2019 and after, exam registration and scheduling may be done online through https://home.pearsonvue.com/in/insurance or by calling Pearson VUE at 866-895-0496.

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Fees, Refunds and Policies

Fees and Refund Policy

Indiana Navigator Certification Examination Fee: $84.75

All exam registration fees may be included in one payment by using a Visa, MasterCard, or American Express.


THERE ARE NO REFUNDS. You will need to be sure to select the correct assessment, bring the proper identification, login information (login ID and password), and forms with you to the test center.

If you arrive more than 30 minutes late or do not come with proper information, you will have to pay again and reschedule.

Rescheduling Your Appointment

You can reschedule your exam appointment time by either: (1) logging into https://secure.vitapowered.com/idoi/login.screen and clicking on the "date/time" link; or (2) calling PAN Technical Support at 877-449-8378. 

You will not be permitted to reschedule your appointment via the scheduling website within 24 hours of your appointment. If you are within 24 hours of your scheduled appointment and are unable to attend, you must email IDOI_Support@panpowered.com. You will be required to pay again for the exam.

Absence from your Appointment

If you are unable to attend your scheduled examination due to illness or emergency, the rescheduling fee may be waived. The Indiana Department of Insurance ("IDOI") and Performance Assessment Network ("PAN") reserve the right to request documentation to support your illness or emergency claim.

Retaking an Exam

If you have allowed your examination registration to expire, or were unsuccessful in your exam attempt, you may re-register by returning to the IDOI testing website at https://secure.vitapowered.com/idoi/login.screen. Another exam registration fee is required for each attempt. The applicant may take the exam until the sooner of: the applicant receiving a passing score or no later than ninety (90) days after the initial application submission date.

Emergency Closings

In the event of severe weather or emergencies, Ivy Tech may need to cancel scheduled exams. In this situation, PAN personnel will attempt to contact you by email or telephone; however, you may check on test closures by emailing IDOI_Support@panpowered.com.

Exams will be rescheduled at your earliest convenience, without a rescheduling fee, if a site is closed by Ivy Tech.

Social Security Number Confidentiality

Indiana law requires that, for purposes of obtaining a certification, you must provide to the IDOI your social security number. As contracted agents of the IDOI, Sircon/Vertafore and PAN will use your social security number only as an identification number in maintaining your record and reporting your score to the Indiana Department of Insurance.

Test Administrators Contact Information

PAN and Ivy Tech work closely with the IDOI and its examination review workshop to assure you that examinations meet local requirements and professional test development standards.

The Ivy Tech testing email is certificationr8list@lists.ivytech.edu.

The PAN support email address is IDOI_support@panpowered.com and their telephone support is 877-449-8378.

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Required Exam Documentation

The following is a listing of the certificates/forms needed for each exam:

  • Course Certificate of Completion or IDOI Waiver
  • Login ID and Password
  • Federal or State ID (e.g., driver's license, state-issued identification card, or military identification)

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Exam FAQ's

When will I get my exam results?
After you have completed your assessment, the proctor will print your results.

Who do I contact if I am unable to schedule or log onto the scheduling website?
Should you need any assistance, please email IDOI_Support@panpowered.com or call PAN Technical Support at 877-449-8378.

What if I arrive to the Ivy Tech testing site without my course certificate of completion or waiver?
You will not be permitted to take the exam if you arrive without your course certificate of completion or waiver, login ID and password, and federal or state ID. You will be required to pay again and schedule a new appointment.

Can I pay with cash or check?
No, only credit or debit cards are accepted.

What if I need to reschedule my appointment?
If you need to reschedule your appointment, you will need to do so immediately by logging in at https://secure.vitapowered.com/idoi/login.screen. You will not be permitted to reschedule your appointment via the scheduling website within 24 hours of your appointment. If you are within 24 hours of your scheduled appointment and are unable to attend, you must email IDOI_Support@panpowered.com; however, you will have to pay the full exam amount again in order to reschedule.

Can I schedule my assessment prior to paying?
No, you must pay before you can schedule your appointment.

What if I forget my password?
If you forget your password, click on the "Forget your Password?" link on the login screen. You will need to enter your login ID, select your secret word hint, and enter your secret word. If your secret word hint and secret word match the information you entered during registration, a new password will be emailed to you.

How do I get a refund?
There are no refunds. You will need to be sure to select the correct assessment, bring the proper identification, login information (login ID and password), and forms with you to the test center. If you arrive more than 30 minutes late or do not come with the proper information, you will have to pay again and reschedule.

How do I take the exam again?
If you were unsuccessful in your exam attempt, you may re-register by logging back into your online account at IDOI testing website at https://secure.vitapowered.com/idoi/login.screen. Another exam registration fee is required for each attempt. There are no limits to the number of retakes, so long as the process is completed within six months of completing the education requirement and within 90 days of submitting the online certification application.

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Taking the Exam

Your examination will be given by computer at an Ivy Tech Test Center. You do not need any computer experience or typing skills to take your examination. Although you will not need a calculator you will be given scratch paper and pencil to assist with any calculations you feel are necessary. The scratch paper must be returned to the test proctor.

  • You will have a personalized introduction to the testing system and an introductory lesson, which takes place on the computer, before you start your test.
  • Arrive at least 10 minutes before your scheduled examination appointment in order to verify your identification and allow time for you to sign in.
  • Bring your original precertification course certificate of completion or IDOI waiver letter to the testing center each time you test.
  • You must present a valid form of identification before you may test, and it must meet the following criteria:
    • The document must be government-issued (driver's license, state-issued identification card or military identification)
    • It must have a current photo and your signature
    • The name on the identification must be the same as the name used to register for the examination (including designations such as "Jr." or "III")

Failure to provide appropriate identification at the time of the examination is considered a missed appointment.

Security Procedures

The following security procedures will apply during the exam:

  • Examinations contents are proprietary. No cameras, notes, tape recorders, phones, or pagers are allowed in the testing room;
  • No guests, visitors, or family members are allowed in the testing or reception areas;
  • No programmable calculators are permitted; and
  • No valuables or weapons should be brought to the testing center. Only keys and wallets may be taken into the testing room, and Ivy Tech is not responsible for items left in the reception area.


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Special Exam Considerations

Americans with Disabilities Act (ADA)

Examinees with a physical or mental impairment that substantially limits a major life activity may be eligible for accommodation in the testing process to assure you that the tests accurately reflect skills, knowledge or abilities. Ivy Tech Test Centers are fully compliant with ADA guidelines and will provide reasonable accommodations. If you require special accommodations for your exam, please indicate this during your online exam registration and scheduling process.

English as a Second Language

If English is not your primary language, you may qualify for additional time for your exam. If this is the case, please indicate this during the online registration and scheduling process.

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Understanding Exam Results

At the end of your test, you will receive a printed score report. The report indicates your overall score and grade, including the numerical percentage of questions answered correctly, and whether you passed or failed. It also reveals how you did on the major section of the test as defined by examination subject matter content outline.

The percentage correct in each major section of the test is displayed. The primary purpose in providing sub-scores for each part of the examination is to guide you, your employer and your pre-certification education provider in areas requiring additional preparation for retesting in the event you are unsuccessful. Even when you are successful, you may wish to focus on the areas that might require additional attention as you begin to provide navigator services to the public.

Because examination outline sections are allocated different numbers of questions in the examination, the section percentages will not average out to your total passing score. Your total passing score is computed by dividing the number of questions you answered correctly by the total number of questions in the examination. The total score is NOT computed by adding the sub scores and dividing by the total number of subsections.

Copyrighted Exam Questions

All test questions are the copyrighted property of the Indiana Department of Insurance. It is forbidden under federal copyright law to copy, reproduce, record, distribute or display these test questions by any means, in whole or in part, without our written permission. Doing so may subject you to severe civil and criminal penalties, including up to five years in prison and/or a $250,000 fine for criminal violations.

Special Test Considerations

Exam results are transmitted electronically to the IDOI. Exam scores are confidential and will be revealed only to you and the IDOI.

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Appeal Committee

IDOI's goal is to provide a quality test and pleasant testing experience to every candidate. If you are dissatisfied with either and believe we can correct the problem, we would like to hear from you. To facilitate this, we provide an opportunity at the end of your exam to make comments on screen at the testing centers, and your comments will be reviewed, but you will not receive a direct response. You can contact the Licensing Division of the IDOI to discuss your concern. Your concern will be directed to an appropriate individual for response.

We try to resolve candidate concerns at the testing site or on the phone whenever possible. If you feel that your concern has not been resolved, you must put your comments in writing to the following address:

Indiana Department of Insurance
Deputy Commissioner, Licensing Division
311 West Washington Street
Indianapolis, Indiana  46204-2787
317-234-5882 (fax)

If your concern is regarding registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), you may either mail or fax your concern to us.

In your letter include:

  • Your name
  • Exam name
  • Test date
  • Specific description of concern
  • Relevant facts surrounding concern

We will arrive at a resolution, and you will receive a response in writing from the Appeal Committee within 10 business days of receipt.

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