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Examination Procedure Checklist

 

Preparing For a Licensing Exam 

The Indiana Department of Insurance (IDOI), Pearson VUE and Ivy Tech Community College have teamed up to offer a comprehensive way for candidates to schedule and take their insurance licensing examinations, to make it as easy as possible and fair for all candidates.

The following are steps needed for preparing for an Indiana insurance licensing exam:

Step 1: Review the Examination Candidate Handbook

The Indiana Insurance Examination Candidate Handbook is a comprehensive guide to the policies and procedures for scheduling and taking IDOI insurance licensing examinations. Candidates should review the handbook prior to scheduling an exam and refer to the handbook for guidance on scheduling, rescheduling, and taking an exam.

Step 2: Complete Pre-licensing Education Requirements and Obtain a Certificate of Course Completion

Unless you qualify for a Waiver of Pre-Licensing Education or are taking an exam that does not require a course completion (see the Candidate Handbook for complete exam admission details), you must complete a pre-licensing education course and obtain a course completion certificate in order to take an insurance licensing exam. You may search for approved Indiana pre-licensing education providers online through www.sircon.com/Indiana by selecting “Look Up Education Courses/Credits” and doing an “Approved Courses Inquiry.”

See also Waiver of Pre-Licensing Education Requirements

Step 3: Use the Exam Content Outline as a Basis of Study

Indiana Examination Content Outlines list the topics covered on each IDOI insurance licensing exam and the number of questions devoted to each topic on an exam. Candidates are strongly encouraged to use the content outline pertaining to their exam as a basis of study for the exam. CAUTION: IDOI does not advise using examination questions on the market in CD format as a basis of study.

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Scheduling an Examination

Candidates should go to www.pearsonvue.com/in/insurance to make an online reservation for an examination. First-time users are required to create an account. The candidate will need to fill in all required fields, which are preceded by an asterisk (*), on the online form in order to create an ID and be assigned a password. Step-by-step instructions will lead the candidate through the rest of the examination reservation process.

Candidates must make an online reservation at least twenty-four (24) hours before the desired examination date. Candidates who wish to make a phone reservation at (866) 895-0496 must do so at least twenty-four (24) hours before the desired examination date.

Should you need any assistance with scheduling an exam, please email Pearson VUE at pearsonvuecustomerservice@pearson.com, call (866) 895-0496, or chat with an online representative through https://home.pearsonvue.com/in/insurance/contact.

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Fees, Refunds and Policies

Fees and Refund Policy

The following table lists the available IDOI examinations and fees associated with each examination. The examination fee must be paid at the time of reservation by credit card, debit card, or voucher. Fees will not be accepted at the test center. Examination fees are non-refundable and non-transferable, except as detailed in the Change/Cancel Policy in the Candidate Handbook.

EXAM TYPE

FEE

EXAM TYPE

FEE

IN Life Producer

$69

IN Public Adjuster

$50

IN Health Producer

$69

IN Navigator

$50

IN Life and Health Producer

$69

IN Life Laws & Regulations

$50

IN Property and Casualty Producer

$69

IN Health Laws & Regulations

$50

IN Personal Lines Producer

$69

IN Life and Health Laws & Regulations

$50

IN Bail/Recovery Agent

$50

IN Property and Casualty Laws & Regulations

$50

IN Surplus Lines Producer

$50

 

 

Change/Cancel Policy

Candidates must call Pearson VUE at (866) 895-0496 at least forty-eight (48) hours before the examination to change or cancel a reservation. Candidates who change or cancel a reservation with proper notice may either transfer the fee to a new reservation or may request a refund. Candidates who change or cancel their reservations without proper notice will forfeit the examination fee.

Absence/Lateness Policy

Candidates should arrive thirty (30) minutes before their scheduled examination. Candidates who are late to or absent from an examination may be excused for the following reasons:

  • Illness of the candidate or of the candidate’s immediate family member
  • Death in the immediate family
  • Disabling traffic accident
  • Court appearance or jury duty
  • Military duty
  • Weather emergency

Written verification and supporting documentation for excused absences must be submitted to Pearson VUE at Attn: Regulatory Program 5601 Green Valley Dr. Bloomington, MN 55437 within fourteen (14) days of the original examination date.

Candidates who are absent and fail to change or cancel their reservation according to the Change/Cancel Policy in the Candidate Handbook will forfeit the examination fee. Candidates who are late will not be admitted to the examination and will forfeit the examination fee.

Weather Delays and Cancellations

If severe weather or a natural disaster makes the Pearson VUE test center inaccessible or unsafe, the examination may be delayed or canceled. Pearson VUE will notify and reschedule candidates in the case of severe weather. Refer also to https://home.pearsonvue.com/in/insurance for emergency closings.

Retaking an Exam

Reservations for reexamination are not made at the test center and must be done online at www.pearsonvue.com/in/insurance or by calling Pearson VUE at (866) 895-0496. Candidates must wait forty-eight (48) hours before retaking an examination.

For complete guidance on exam policies and procedures, please refer to the Candidate Handbook.

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Required Exam Documentation

All candidates are required to bring: (A) at least one (1) government-issued photo ID (see acceptable IDs in the Acceptable Forms of Candidate Identification section of the Candidate Handbook), and (B) the required supplemental form needed for the examination as detailed in the following table:

EXAM TYPE

REQUIRED FORM

REQUIREMENTS

IN Life Producer

Course Completion Certificate

Testing must be completed within six (6) months of the Course Completion Date on the certificate.

IN Health Producer

Course Completion Certificate

Testing must be completed within six (6) months of the Course Completion Date on the certificate.

IN Life and Health Producer

Course Completion Certificate

Testing must be completed within six (6) months of the Course Completion Date on the certificate.

IN Property and Casualty Producer

Course Completion Certificate

Testing must be completed within six (6) months of the Course Completion Date on the certificate.

IN Personal Lines Producer

Course Completion Certificate

Testing must be completed within six (6) months of the Course Completion Date on the certificate.

IN Bail/Recovery Agent

Course Completion Certificate

Testing must be completed within six (6) months of the Course Completion Date on the certificate.

IN Navigator

Course Completion Certificate

Testing must be completed within six (6) months of the Course Completion Date on the certificate.

IN Public Adjuster

IDOI Certificate of Test Eligibility

Testing must be completed by the Expiration Date on the certificate.

IN Life Laws & Regulations

IDOI Waiver

Testing must be completed by the Expiration Date on the waiver.

IN Health Laws & Regulations 

IDOI Waiver

Testing must be completed by the Expiration Date on the waiver.

IN Life and Health Laws & Regulations

IDOI Waiver

Testing must be completed by the Expiration Date on the waiver.

IN Property and Casualty Laws & Regulations

IDOI Waiver

Testing must be completed by the Expiration Date on the waiver.

IN Surplus Lines Producer

Property & Casualty Producer License

Testing must be completed by the Expiration Date on the license.

*Electronic copies of required forms presented on a mobile device are allowed and must be original.

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Taking the Exam

Indiana Department of Insurance (IDOI) licensing examinations are given by computer at Ivy Tech and Pearson VUE test centers. Candidates should arrive thirty (30) minutes before the examination begins to complete registration. All IDOI exams are given in English, in a multiple-choice format, and deal with basic entry-level knowledge required of the particular insurance licensure. Many examinations will contain non-scored “pretest questions,” which are mixed in with the scored questions and are not identified. The topics covered on each exam and number of questions devoted to each topic are listed in the Indiana Examination Content Outlines document. The following table shows the total number of questions (scored and non-scored) on each exam, the seat times, and passing percentages needed for each exam. For complete exam information, policies and procedures, please refer to the Candidate Handbook.

EXAM TYPE

TOTAL QUESTIONS

SEAT TIME (MINUTES)

PASSING SCORE (%)

IN Life Producer

95

120

70

IN Health Producer

95

120

70

IN Life and Health Producer

150

180

70

IN Property and Casualty Producer

150

180

70

IN Personal Lines Producer

115

120

70

IN Bail/Recovery Agent

60

60

70

IN Surplus Lines Producer

55

60

70

IN Public Adjuster

60

60

70

IN Life Laws & Regulations

35

60

70

IN Health Laws & Regulations 

35

60

70

IN Life and Health Laws & Regulations

40

60

70

IN Property and Casualty Laws & Regulations

40

60

70

IN Navigator

70

90

70

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ADA Accomodations - English as a Second Language

Pearson VUE complies with the provisions of the Americans with Disabilities Act (ADA) as amended. The purpose of accommodations is to provide candidates with full access to the test. Accommodations are not a guarantee of improved performance or test completion. Pearson VUE provides reasonable and appropriate accommodations to individuals with documented disabilities who demonstrate a need for accommodations. These accommodations are for individuals who qualify under the Americans with Disability Act (ADA) only.

Test accommodations may include things such as:

  • A separate testing room
  • Extra testing time
  • A Reader or Recorder, for individuals with mobility or vision impairments and cannot read or write on their own

Test accommodations are individualized and considered on a case-by-case basis. All candidates who are requesting accommodations because of a disability must provide appropriate documentation of their condition and how it is expected to affect their ability to take the test under standard conditions. This may include:

  • Supporting documentation from the professional who diagnosed the condition, including the credentials that qualify the professional to make this diagnosis
  • A description of past accommodations the candidate has received

To request an accommodation, go to http://www.pearsonvue.com/accommodations/pv_review.asp?clientName=Indiana%20Insurance. Candidates who have additional questions concerning test accommodations may contact the ADA Coordinator at accommodationspearsonvue@pearson.com.

English as a Second Language (ESL)

Candidates for whom English is a second language (ESL) may request additional time for the examination by sending the English as a Second Language (ESL) Request Form (found in the back of the Candidate Handbook) to Pearson VUE. Candidates MUST include a letter from either their English instructor or sponsoring company (on official letterhead if from a company) stating that English is not the candidate’s primary language.

Candidates should not attempt to make a reservation until after they have been notified by Pearson VUE via email that their request for additional time has been approved. The length of the examination will be equal to one-and-a-half (11/2) times the length of the examination. For example, a two (2) hour examination will be extended to three (3) hours. NOTE: NO OTHER accommodations will be granted for ESL, i.e. separate testing room, reader, marker, etc. Other accommodations are for individuals who qualify under the Americans with Disability Act (ADA) only.

The approval of additional time will be for one (1) year from the date of the request for the exam type you have requested. Candidates who have additional questions about ESL examinations should contact the Special Examination Coordinator at (800) 466-0450.

Candidates who need to reschedule or need to retest should notify the ADA Coordinator at accommodationspearsonvue@pearson.com that special arrangements were used for the prior examination.

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Understanding Exam Results

At the end of an exam, candidates will receive a printed score report indicating a “PASS” or “FAIL” examination result. An examination result of “FAIL” will also include the candidate’s exam score, the passing score that was needed, and a breakdown by content area of how the candidate performed on each section of the exam. The passing percentage needed on all IDOI insurance licensing exams, as of May 30, 2019, is 70%.  Please refer to the Candidate Handbook and exam Content Outlines for complete and current information on the topics, number of items, and passing scores needed for each IDOI licensing exam.

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Exam Questions or Comments

For security reasons, examination material is not available to candidates for review. Candidates who have questions, comments, or concerns about the examinations should direct written inquiries to:

Pearson VUE
Attn: Regulatory Program
5601 Green Valley Drive
Bloomington, MN 55437

In all correspondence, candidates should provide their name and address information. If questions or comments are concerning an examination already taken, candidates should also include:

  • The name of the examination
  • The date the examination was taken
  • The location of the test center

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