The Bureau of Program Integrity – Quality Control works to strengthen Indiana’s public assistance programs by ensuring accuracy, accountability, and continuous improvement. Through in-depth reviews and data analysis, BPI-QC helps the Division of Family Resources deliver services that are fair, efficient, and compliant with both state and federal requirements.
What We Do
- Ensure Program Accuracy – Review eligibility decisions and case records for SNAP, Medicaid, and TANF to confirm benefits are issued correctly.
- Promote Accountability – Report findings to federal agencies, including U.S. Department of Agriculture and the Centers for Medicare and Medicaid Services, to meet federal standards and uphold fiscal responsibility.
- Identify Opportunities for Improvement – Analyze trends and highlight areas where training, policy updates, or process changes can strengthen outcomes.
- Support Learning and Growth Opportunities – Provide feedback to local DFR offices and staff, turning quality control into a tool for professional development and organizational learning.
Why It Matters
BPI-QC helps protect program integrity, reduce errors, and build public trust. By using data-driven insights, the team ensures that assistance reaches those who need it most—while keeping Indiana’s programs strong, sustainable, and transparent.
BPI-QC Sections and Processes:
- Supplemental Nutrition Assistance Program Quality Control - Conducts monthly reviews of households where benefits were received as well as determinations of denial/suspension/discontinuance. Findings are reported to local office staff, and they are required to rectify if/when errors are cited. Reviews are completed by a prescribed federal process, and findings are submitted to the United States Department of Agriculture’s Food and Nutrition Service.
- Medicaid Quality Control - Conducts monthly reviews of households where benefits were received as well as determinations of denial/suspension/discontinuance.Findings are reported to local office staff, and they are required to rectify if/when errors are cited. Reviews are completed by a federally approved process, and findings are submitted to the Centers for Medicare and Medicaid Services.
- Management Evaluation - Conducts reviews of DFR’s local offices, regional change centers and central change center to determine their compliance with both federal SNAP regulations and approved state policies and procedures. Reviews are completed by a federally approved process and review findings are submitted to the United States Department of Agriculture’s Food and Nutrition Service.
ME only reviews the SNAP program to assist in the prevention of fiscal errors. Annually ME receives a memo listing target areas from the United States Department of Agriculture’s Food and Nutrition Service, which determines what the priority is for that year.
- Temporary Assistance for Needy Families Quality Control - Temporary Assistance for Needy Families Quality Control - Conducts monthly reviews of households were TANF(cash assistance) was received or denied/discontinued. Findings are reported to local office staff, and they are required to rectify all errors cited. Reviews are completed by a state determined process.
Contact information
Have general questions or need help with the review process? Please email dfrqcbpresponses@fssa.in.gov
Frequently Asked Questions
Bureau of Program Integrity – Quality Control
- Who can I contact if I have questions regarding the quality control process for any QC program?
You can send an inquiry regarding any quality control program to dfrqcbpresponses@fssa.in.gov.
- Would anyone from Indiana QC call me from outside of the 800-403-0864?
Yes. The DFR BPI/QC unit operates independently of the DFR Local Offices and has state issued cell phones. A QC staff member may reach out to you via text message or cell phone regarding your QC review during the review process. The QC staff member should always identify who they are, authenticate who they are speaking with and what they are calling in regard to.
- I received a call or text message from someone claiming to be apart of DFR BPI/QC. How can I be sure this is legit?
When anyone from DFR BPI/QC contacts you, they will identify themselves and always authenticate you. You can also verify the person contacting you is a state employee by searching here.
- Am I in trouble if I'm selected for a QC review?
No, you are not in trouble! Benefit cases are randomly selected each month for review by the Indiana Eligibility Determination Services System.
- What would happen if Indiana did not complete Quality Control reviews?
Indiana could lose federal funding to support benefit programs.
- Do I have to participate in the review process?
Yes. Households selected for a Quality Control review must cooperate with the review to continue to receive benefits.
- How can I confirm or reschedule my interview?
You can confirm or reschedule your interview by contacting to the quality control reviewer on your QC notice. If you no longer have your QC notice, please email dfrqcbpresponses@fssa.in.gov.
- Can I just show up at a local DFR office to complete a Quality Control interview?
No, to complete a SNAP Quality Control interview at one of the local offices you will need to schedule an appointment. You can schedule an appointment by responding to the initial QC notice of interview. If you no longer have your notice, please email dfrqcbpresponses@fssa.in.gov.
- How long will I not be eligible for benefits if I don't cooperate with the review?
Failure to cooperate with SNAP QC will result in a sanction. A sanction(penalty) is a loss of benefits and range from temporary benefit loss to permanent disqualification.
This sanction will last until the household cooperates with the review process or 125 days after the end of the Quality Control annual review period. The date of the end of the annual Quality Control review period will be located on the notice sent by quality control. If you are unable to locate your notice you can contact quality control at dfrqcbpresponses@fssa.in.gov for assistance.
- How can I get benefits back if I have been sanctioned for not cooperating with the review?
Households must cooperate with the Quality Control review process. If you are unsure what is needed to cooperate, contact Quality Control for assistance.
Verification documents for a Quality Control Review
- What do I need to bring to the interview?
Most importantly, yourself! Many of the documents can be verified by showing us online accounts using a smart phone. Here are some common documents we may need:
- Proof of income:
- Paystubs
- Self-employment
- Social Security
- Veterans’ benefits
- Unemployment benefits
- Child support
- Pensions
- Dividends
- Interest received from a bank account(s).
- Proof of expenses:
- Self-employment expenses
- Rent – Lease Agreement and/or Rent receipts.
- Mortgage Statements
- Homeowners Association fees
- Home Insurance and taxes
- Utilities – NV Energy, Southwest Gas, Phone, Water, etc.…
- Proof of paying court ordered Child Support
- Childcare costs
- Medical receipts and bills for anyone in the home over the age of 60 or is disabled
- Your landlord’s name, address, and phone number
- The name, address, and phone number of 2 people, not related to anyone in the home, we can speak to about who lives in your home.
- Proof of income:
- What if I don't bring documents to the interview?
Still attend the interview. Don’t worry if you don’t have everything. During the interview, a Quality Control reviewer will attempt to assist households with verifications needed and will let you know what documents are still needed. After the interview you may receive a notice requesting additional documents needed to complete the review.
- How can I get my documents to Quality Control?
We provide many safe and secure ways to submit documents. Please only submit documents requested by Quality Control. You may contact your assigned Quality Control reviewer, or email dfrqcbpresponses@fssa.in.gov.
- What if I don't have money to mail my documents?
Quality Control will send you a prepaid envelope with each request sent to you. If you need an additional prepaid envelope, please contact us.
- Can I do a conference call and include another party to help me provide information needed?
Yes, of course, we will assist you in any way possible to obtain required verifications. Conference calls can be a safe, fast, and easy way to verify required information. We can verify information with others, such as:
- Your landlord
- Mortgage Company
- Power Company
- Cell Phone Provider
- Pension
SNAP Quality Control
- How are SNAP benefit cases selected in Indiana for Quality Control Reviews?
In Indiana, as in all states, SNAP quality control reviews are selected through a statistically valid, random sampling process. The selection is not based on suspicion of error or fraud. It is a mandatory federal requirement for states to maintain the integrity of the SNAP program.
- Who if anyone has oversight of Indiana’s SNAP program?
The USDA's Food and Nutrition Service reviews and approves Indiana's sampling plan. FNS also re-reviews a portion of the state's QC cases to validate the state's findings.
- What happens if I do not cooperate with SNAP QC to conduct a review of my current or previous benefits?
If your case is selected for a QC review, federal law requires you to cooperate with the process. Failure to do so can result in your SNAP case being closed. If SNAP benefits are closed due to non-cooperation, you must cooperate to receive SNAP in the future.
- I was asked if I would like to conduct my SNAP QC interview via a video call, is this allowed?
The Bureau of Program Integrity – Quality Control is making every effort to accommodate SNAP recipients. In lieu of in person interviews, SNAP QC reviewers can offer interviews, when necessary, via Facetime or Microsoft Teams with the understanding that the QC staff member and SNAP recipient agree.
- I received a text message with a reminder of my upcoming QC interview or a request for documents for my QC interview. Should I respond to the text message?
Yes. SNAP QC reviewers and program directors will attempt to contact you via text. The text messages are for business use only and sent only after the authentication process has been previously completed.