The dispatcher’s responsibilities are officer safety, to provide emergency services and to assist the citizens of the county with connecting them to the agencies that can help them. As a dispatcher you hold people’s lives and well being in your hand, you are the road officer’s lifeline!
Dispatchers Duties
- Answers incoming telephone and 911 calls providing information, assistance and direction
- Answers radios for sheriff, fire, ambulance, and EMA
- Attending training sessions throughout career
- Dispatches emergency personnel to proper locale/situation; dispatches for alarms received
- Interacts, communicates and maintains a working relationship with other departments
- Maintains and updates 911 computer information
- Maintains:
- Departmental equipment and ensures that it is working properly
- Fire run sheets
- Medical run sheets
- NCIC / IDACS logs
- Phone log and enters information in computer
- Towing logs
- VIN checks
- Maintains records, files, and filing systems:
- Accident log
- Case log
- Restraining and protective orders, etc.
- Warrants
- Files wrecker log
- Performing communications duties properly and in a timely manner; maintains standards
- Performs other related essential duties as required
- Prioritize calls received and deciding proper response personnel
- Takes and delivers messages
- Uses GPS and maps