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Natural gas utilities buy wholesale gas for their customers in a competitive national market, and may purchase gas from a number of competing businesses as federal law allows. Natural gas wholesale prices rise and fall based on supply and demand, along with other market dynamics. The national market experienced unprecedented volatility during the past decade.
The amount of your gas bill depends mostly on the amount of gas you use and the cost of delivering it to you.
Usage – Driven mostly by weather
Most residential and small business natural gas consumers use gas primarily for space heating. As a result, gas bills generally peak in the winter and reach their lowest levels in summer.
Changes in cost – Natural gas service consists of 3 components:
See the OUCC’s “Reduce Your Winter Energy Bills” fact sheet for tips on saving energy. The fact sheet is available on the agency’s Website or by calling the OUCC’s consumer services staff at 1-888-441-2494.
Adding insulation, using a programmable thermostat and making other energy investments in your home will help pay for themselves by saving money on your utility bills. Home energy efficiency projects may also qualify for state and federal income tax relief.
The OUCC encourages consumers to participate in budget billing, which can reduce very high winter bills and provide billing consistency from month to month.
Most natural gas and electric utilities in Indiana offer budget billing (also known as “balanced” or “levelized” payment plans), which moves a portion of the consumer’s winter payments to non-heating months when gas bills are typically lower. Programs may differ slightly but follow six basic steps:
Northern Indiana Public Service Company (NIPSCO) gas customers have additional options under the utility’s alternative regulatory plans. Consumers who consider these options should do so carefully and should review the OUCC consumer publications on these subjects. All OUCC publications are available on the agency’s Website or by calling the OUCC’s consumer services staff toll-free.
Arrange a Payment Plan
If you receive a bill that you may have difficulty paying, contact your utility immediately. Utilities are generally required to work with customers to prevent the expense and time involved in disconnection. However, a consumer must:
1. Contact the utility as quickly as possible,
2. Follow through on any agreed payment arrangement, and
3. Immediately contact the utility regarding any changes that could affect the arrangement.
Households with incomes at or below 150 percent of federal poverty guidelines can receive heating season benefits from the state’s Energy Assistance Program.
Local Community Action Agencies (CAAs) distribute funds on a first come, first served basis. Consumers can get information on these agencies by calling 1-800-382-9895 toll-free.
Many utilities offer their own energy assistance programs and local township trustees can also be a source of assistance.
Any consumer who is receiving - or who is eligible for and has applied for - state Energy Assistance Program funds may not have his or her gas or electric utility service disconnected between December 1 and March 15, under Indiana law.
The Indiana Office of Utility Consumer Counselor (OUCC) is the state agency that represents utility consumer interests before regulatory and legal bodies. To learn more, visit www.IN.gov/OUCC.
Indiana Office of Utility Consumer Counselor
115 W. Washington St., Suite 1500 South
Indianapolis, Indiana 46204
Voice/TDD: (317) 232-2494
Fax: (317) 232-5923