How do I request a User ID and Password for CIMS Server to review my IOT detailed invoice?
Fill out the CIMS User Access Form and return it to IOT Billing, IGCN Room 551 via Fax 317-234-0917.
How do I access my agency’s invoices?
There are two locations. Users need approval to access their invoices. Contact IOT Customer Service by calling (317) 234-4357 or (800) 382-1095 to request access. There is no charge to agencies for this access.
- The published invoice (with invoice number) can be viewed by logging in to the IOT/billing site.
- The invoice detail can be viewed by logging in to CIMS Server.
How will I know when my invoices are ready to view?
IOT will send out an e-mail to all users stating that the invoices are ready for review.
Who do I contact when I have questions about my invoice?
Send your questions to IOT Customer Service by calling (317) 234-4357 or (800) 382-1095.
How do I reset my password?
Contact IOT Customer Service by calling (317) 234-4357 or (800) 382-1095 to request a reset of your CIMS password.
What if I cannot get logged on?
Contact IOT Customer Service by calling (317) 234-4357 or (800) 382-1095 and state that you cannot log on to CIMS and someone will contact you.
How do I receive training on CIMS Server?
Review the CIMS Training Presentation. If you still need assistance, please contact IOT Customer Service by calling (317) 234-4357 or (800) 382-1095 and request additional one-on-one training.
How far back can a credit be issued for something that has been billed incorrectly?
IOT policy states we will go back 3 months, but will not cross fiscal years. Please read the Billing Refunds and Corrections policy.
How do I request changes to my billing?
Contact IOT Customer Service by calling (317) 234-4357 or (800) 382-1095 to request the change(s).
How do I make sure that a non-network computer does not get charged full seat?
There are two steps in adding a Non-Network Seat to billing:
- Agencies can add Non-Network Seat information into the Non-Network Seat Database. If agencies do not have access to the database, notify IOT Customer Service by calling (317) 234-4357 or (800) 382-1095 so the information can be added for you. Minimum information required:
- User name
- Computer name
- Computer serial number
- Location of computer
- Agency fund
- Notify IOT Customer Service by calling (317) 234-4357 or (800) 382-1095 that you have added a new computer into the Non-Network Seat database so the computer can be tagged to not bill as a full seat. Failing to notify IOT that you have added a computer into the Non-Network Seat database will result in a double billing (Seat and Non-Network Seat) for that computer.
Why is the same name showing more than once on my full seat charges?
Every month IOT takes a snap shot of the network. At that time the name of the last user that logged onto each computer will be the user name that appears on your invoice detail. If you see the same user name twice it does not mean that IOT is double billing your agency. That user was just the last user of those two computers. The computer name and serial numbers will not change, but the user name can change. Your billing should be audited by computer name and not user name.