Indiana Department of Transportation
Title VI/ADA 504 Complaints
Complaints may be filed by any person who believes that they have been excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any INDOT service, program, or activity whether federally funded or not, based on their race, color, national origin, gender, age, disability, ancestry, income status or Limited English Proficiency. A complaint may also be filed by a representative on behalf of such a person. The signed complaint must be filed within 180 days of the date of the alleged discrimination. INDOT will promptly investigate all properly submitted complaints of alleged discrimination.
INDOT will also attempt to resolve such complaints and will take corrective action upon a finding of a substantiated complaint. Within 60 days of the date a complaint is received, INDOT will submit its final investigative report to FHWA. INDOT's complaint process provides a procedure for appeal of all unsubstantiated claims of discrimination.
Complaints may be filed using any one of the following methods:
- Print a Title VI Complaint Form, complete, sign, date and return the form to Latosha N. Higgins, Title VI/ADA Program Manager, Economic Opportunity Division, INDOT, 100 N. Senate N750, Indianapolis, IN 46204.
- Complete the online Complaint Form.
- Write out the complaint in your own words and include:
- Your name, address and telephone number. If you are filing a complaint on behalf of another person, include their name, address, telephone number and your relationship to that person.
- The name and address of the person, company, agency, institution, or department you believe discriminated against you.
- A description of how, why and when you believe you were discriminated again. Include as much detail and information as possible about the alleged acts of discrimination.
- The names of any persons that can be contacted for additional information to support or clarify your allegations.
A complainant's identity shall be kept confidential except to the extent necessary for carrying out an investigation. If INDOT determines that it is necessary to disclose the complainant's identity to the alleged person who discriminated or a third-party, then INDOT must first obtain the written consent of the complainant. Furthermore, a complainant's written consent must be obtained before a copy of the complaint may be provided to the person alleged to have discriminated against the complainant or any third-party.
