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Application Organizations (AOs), defined under Indiana Code 27-19-2-3, are organizations that have employees and/or volunteers helping consumers complete applications for Medicaid, federal Marketplace-based health plans and affordability programs, and state-based health coverage programs. Examples of possible AOs include: hospitals, community-based social service agencies, and Medicaid enrollment centers. Multi-location organizations registering as AOs must submit to the Indiana Department of Insurance (IDOI) the name, address, and contact information for each physical location of the Application Organization.
There are some organizations that assist consumers with health coverage applications that are not required to become Application Organizations. This may be the case if the organization only provides general information about health coverage applications or if the organization receives compensation from health insurance issuers for consumer enrollment into health plans. For example, social service agencies that provide consumers with information on where to go to assess eligibility and enroll in health plans are not required to register as AOs. Hospitals that perform presumptive eligibility (PE) activities are not required to register as an AO. Likewise, health insurance agencies that receive compensation from health issuers when enrolling consumers into health insurance plans, are not eligible to serve as Application Organizations.
Potential Application Organizations must follow the same initial application process and annual renewal process.
IDOI Navigator Contact – Navigator@idoi.in.gov
NOTE: As part of the initial online application, the applicant may need to submit a “Maintenance of Associations Form” or “Application Organization Associations Form.” There are no standard forms for this information, which may be submitted in any format. For a “Maintenance of Associations Form,” include the names and certification numbers of the certified Indiana Navigators associated with the organization. For the “Application Organization Associations form,” include the names and certification numbers of the AOs that the organization or any of its Indiana Navigators perform Indiana Navigator functions on behalf of.
The Conflict of Interest Disclosure Form, Privacy and Security Agreement, and all other supporting application materials can be submitted to the IDOI by either: Email: Navigator@idoi.in.gov; Fax: 317-232-5251 ("attn: Navigator Director"); or Mail: Indiana Department of Insurance, c/o Navigator Director, 311 W. Washington St., Ste. 300, Indianapolis, IN 46204
Reporting requirements, Conflict of Interest Disclosure Forms, Privacy and Security Agreements, and all supporting application materials can be submitted to the IDOI by either: Email: Navigator@idoi.in.gov; Fax: 317-232-5251 ("attn: Navigator Director"); or Mail: Indiana Department of Insurance, c/o Navigator Director, 311 W. Washington Street, Suite 300, Indianapolis, IN 46204