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File a Consumer Complaint

Consumer complaints against insurance companies must be received in writing. There are 2 ways you may submit a complaint to IDOI. You may file a complaint using our on-line form or you may print off our form and mail or fax to the Consumer Services Division. (If you are a health care provider, please use the Provider Complaint Form (click here)

Mail to:
IDOI
Attn: Consumer Services Division
311 W Washington Street, Suite 300
Indianapolis IN 46204-2787

Fax to:
317-234-2103

Complaint Process

  • Your complaint is processed within 72 hours of receipt.
  • You will receive a confirmation letter from the Consumer Services Division acknowledging the receipt of your complaint. On this confirmation letter your problem report number is listed along with your Consumer Consultants name that is handling your file. Please refer to this Problem Report number for any further correspondence to the Division regarding your complaint.
  • Your complaint along with a letter from the IDOI is mailed to the insurance company the complaint is against. By Indiana law, the insurance company has 20 business days to respond in writing back to the IDOI.
  • After receipt of the response, the IDOI will send you a copy of the company's response along with our response or recommendation.

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File a Provider Complaint

Provider complaints against insurance companies must be received in writing. You may print off our form and mail or fax it to the Consumer Services Division. *Note - Please read requirements before filing a provider complaint.

Mail to:
IDOI
Attn: Consumer Services Division
311 W Washington Street, Suite 300
Indianapolis IN 46204-2787

Fax to:
317-234-2103

Complaint Process

  • Your complaint is processed within 72 hours of receipt.
  • You will receive a confirmation letter from the Consumer Services Division acknowledging the receipt of your complaint. On this confirmation letter your problem report number is listed along with your Consumer Consultants name that is handling your file. Please refer to this Problem Report number for any further correspondence to the Division regarding your complaint.
  • Your complaint along with a letter from the IDOI is mailed to the insurance company the complaint is against. By Indiana law, the insurance company has 20 business days to respond in writing back to the IDOI.
  • After receipt of the response, the IDOI will send you a copy of the company's response along with our response or recommendation.

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