I want to...
- File a Complaint Against an Insurance Company
- File a Complaint Against an Insurance Agent
- File a Complaint Against a Doctor or Hospital
- File a Complaint Against a Company NOT an Insurance Company -
- Find a Telephone Number for an Insurance Company
- Find Health Insurance for a Pre-Existing Condition
- See How Many Complaints an Insurance Company Has
- Find Another State Agency
File a Consumer Complaint
Consumer complaints against insurance companies must be received in writing. There are 2 ways you may submit a complaint to IDOI. You may file a complaint using our on-line form or you may print off our form and mail or fax to the Consumer Services Division. (If you are a health care provider, please use the Provider Complaint Form (click here)
- On-line form (click here)
- Printable form (PDF) (Word)
Mail to:
IDOI
Attn: Consumer Services Division
311 W Washington Street, Suite 300
Indianapolis IN 46204-2787
Fax to:
317-234-2103
Complaint Process
- Your complaint is processed within 72 hours of receipt.
- You will receive a confirmation letter from the Consumer Services Division acknowledging the receipt of your complaint. On this confirmation letter your problem report number is listed along with your Consumer Consultants name that is handling your file. Please refer to this Problem Report number for any further correspondence to the Division regarding your complaint.
- Your complaint along with a letter from the IDOI is mailed to the insurance company the complaint is against. By Indiana law, the insurance company has 20 business days to respond in writing back to the IDOI.
- After receipt of the response, the IDOI will send you a copy of the company's response along with our response or recommendation.
File a Provider Complaint
Provider complaints against insurance companies must be received in writing. You may print off our form and mail or fax it to the Consumer Services Division. *Note - Please read requirements before filing a provider complaint.
Mail to:
IDOI
Attn: Consumer Services Division
311 W Washington Street, Suite 300
Indianapolis IN 46204-2787
Fax to:
317-234-2103
Complaint Process
- Your complaint is processed within 72 hours of receipt.
- You will receive a confirmation letter from the Consumer Services Division acknowledging the receipt of your complaint. On this confirmation letter your problem report number is listed along with your Consumer Consultants name that is handling your file. Please refer to this Problem Report number for any further correspondence to the Division regarding your complaint.
- Your complaint along with a letter from the IDOI is mailed to the insurance company the complaint is against. By Indiana law, the insurance company has 20 business days to respond in writing back to the IDOI.
- After receipt of the response, the IDOI will send you a copy of the company's response along with our response or recommendation.
- File a complaint
- Become an insurance producer
- Check out a health care provider
- Find a company's registered agent
- See a list of licensed insurance companies
- File a medical malpractice complaint
- Learn about Medicare
- Compare Medicare Supplement plans
- See what enforcement actions IDOI has taken
- Learn about COBRA coverage
- Know my HIPAA rights
- Form an insurance company
- File financial information for my insurance company
- Qualify under Indiana's Medical Malpractice Act
- Find a Bail Bond Agent
- Contact SHIP for information
