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Indiana Department of Administration

IDOA > DCS Ombudsman Bureau > Mission Statement Mission Statement

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The DCS Ombudsman Bureau effectively responds to complaints concerning DCS actions or omissions by providing problem resolution services and independent case reviews. The Bureau also provides recommendations to improve DCS service delivery and promote public confidence. 

Guiding Principles

  • A healthy family and supportive community serve the best interest of every child.

  • Independence and impartiality characterizes all Bureau practices and procedures.

  • All Bureau operations reflect respect for parents’ interest in being good parents and DCS professional’s interest in implementing best practice.