IN.gov Web Portal Task Requests

IN.gov Status

State Employees: If you have an IT issue that is not related to IN.gov (e.g., PeopleSoft, passwords, hardware/software, e-mail, etc.), please submit your ticket to the IOT Customer Service Desk so that your request is promptly resolved.

These forms are for requests regarding IN.gov interactive services such as bug reporting or changes in applications.

New Project Questionnaire

Please fill out the questionnaire located here:
http://www/IN/gov/ai/appfiles/requests/newproject.doc

Once you have completed the questionnaire, send an email to in-gov-newproject@altiris.doit.state.in.us with your questionnaire attached to initiate a ticket.

Every effort is made to handle your request in a timely manner. At a minimum please expect this type of request to be addressed within 7 days from Thursday. Your requests will be prioritized based on the priority you assign. We appreciate your assistance in most accurately reflecting the priority level of your request.



Project Change Order

This form initiates a change request for an existing interactive application.





Every effort is made to handle your request in a timely manner. At a minimum please expect this type of request to be addressed within 7 days from Thursday. Your requests will be prioritized based on the priority you assign. We appreciate your assistance in most accurately reflecting the priority level of your request.



Bug Report

This form is for reporting a bug or error in an existing interactive application.


Name:
Subject:
Agency:
E-mail:
Web Address:
Description of error:
What was the error message?
Where in the application was the bug?
Can you duplicate the error?
If so, what are the circumstances for duplicating the error?
Please expect a 2 hour response time Monday through Friday during normal business hours (8:00 am to 5:00 pm). For weekend and holidays please expect a 24 hours response and a 4 hour response during all other times.



Application Deactivation

This form is for requesting the removal of an existing interactive application.


Name:
Subject:
Agency:
E-mail:
Reason for deactivation:
Application Type:
URL:
Description of application:
Urgency of Request:


Every effort is made to handle your request in a timely manner. At a minimum please expect this type of request to be addressed within 7 days from Thursday. Your requests will be prioritized based on the priority you assign. We appreciate your assistance in most accurately reflecting the priority level of your request.



Service Outage

This form is for reporting an existing service outage on IN.gov.

Please note: An outage is a complete lack of functionality. Users cannot access or use the application. A BUG occurs when the application can be accessed but an error occurs.

If you are reporting an error that occurred while using an application, please use the bug report form.
Name:
Subject:
Agency:
E-mail:
Contact Phone Number:
Application Name:
Application URL:
Describe any additional information:


Please expect a 2 hour response time Monday through Friday during normal business hours (8:00 am to 5:00 pm). For weekend and holidays please expect a 24 hours response and a 4 hour response during all other times.