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General Administrative Orders

The Commission provides additional guidance to regulated utilities regarding policies and procedures through General Administrative Orders, or GAOs. This includes policies governing interest rates for gas customer deposits, case procedures, and time parameters for general rate cases, among other topics. GAOs also contain procedures for matters such as safety valve requests and certificates of territorial authority for communication service providers. GAOs become effective upon approval by the Commission. Click on the categories below to see all active GAOs issued by the Commission. A list of active GAOs organized by date can be found here.

If you have questions about GAOs issued by the Commission, please contact the Commission’s General Counsel’s office at 317-233-6140.


General Administrative Orders

  • Procedural

    2024-02 Livestreaming Policy Pursuant to Indiana Code § 8-1-1-8.1
    GAO 2024-02 | Approved August 7, 2024 | PDF

    2023-06 Schedule of Transcript Fees Pursuant to Indiana Code § 8-1-3-8
    GAO 2023-06 | Approved September 20, 2023 | PDF

    2023-04 Guidelines Regarding the Five Pillars
    GAO 2023-04 | Approved June 28, 2023 | PDF

    2023-03 Electric Generation CPCN Guidelines
    GAO 2023-03 | Approved June 14, 2023 | PDF

    2022-02 Guidelines Regarding Utilities and Federal-State Grant-Loan Opportunities
    GAO 2022-02 | Approved October 26, 2022 | PDF

    2022-01 Guidelines for Additional Evidence in Electric Generation Proceedings
    GAO 2022-01 | Approved July 6, 2022 | PDF

    2021-03 Securitization Procedural Schedule Guidelines
    GAO 2021-01 | Approved December 15, 2021 | PDF

    2021-01 Policy Governing Commissioner Participation via Electronic Communication
    GAO 2021-01 | Approved June 02, 2021 | PDF

    2020-05 Improving Procedural Efficiencies
    GAO 2020-05 | Approved December 29, 2020 | PDF

    2019-03 Procedures for Study to the 21st Century Energy Policy Development Task Force
    GAO 2019-03 | Approved August 7, 2019 | PDF

    2018-01 Implementation Procedure for the Periodic Review of Rates and Charges
    GAO 2018-01 | Approved January 17, 2018 | PDF

    2016-05 Policy Governing the Filing of Affiliate Contracts
    GAO 2016-05 | Approved September 28, 2016 | PDF

    2016-02 Submitting Documents Electronically
    GAO 2016-02 | Approved September 14, 2016 | PDF | Updates to the User Manual can be found here.

    2013-05 Rate Case Procedural Schedule (300 Day Schedule)
    GAO 2013-05 | Approved July 3, 2013 | PDF

    2009-03 Establishment of Flat Fees for Small Municipal Utility Cases
    GAO 2009-03 | Approved March 11, 2009 | PDF

    1998-02 Internet Access to Effective and Pending Utility Tariffs
    GAO 1998-02 | Approved December 22, 1998 | PDF

    1997-02 Acceptance of Settlement Agreements
    GAO 1997-02 | Approved December 11, 1997 | PDF

    1990-01 Withdrawn Utilities Do Not Pay Public Utility Fee
    GAO 1990-01 | Approved September 19, 1990 | PDF

    1982-02 Use of Accelerated Cost Recovery System in Rates
    GAO 1982-02 | Approved December 22, 1982 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Communications

    2024-01 Certificates of Territorial Authority for Communications Service Providers
    GAO 2024-01 | Approved March 6, 2024 | PDF

    2023-01 Numbering Safety Valve Procedures
    GAO 2023-01 | Approved February 8, 2023 | PDF

    2020-02 Direct Marketing Authority
    GAO 2020-02 | Approved May 13, 2020 | PDF

    2019-05 ETC Filing Guidelines
    GAO 2019-05 | Approved December 27, 2019 | PDF

    2019-04 Certificates of Franchise Authority for Video Service Providers
    GAO 2019-04 | Approved November 27, 2019 | PDF

    2018-03 IUSF - Broadband Study
    GAO 2018-03 | Approved May 16, 2018 | PDF | Details

    2013-06 Alternative Operator Services (AOS)
    GAO 2013-06 | Approved July 31, 2013 | PDF

    2007-02 Notice of Enforcement of FCC Customer Service Standards
    GAO 2007-02 | Approved December 19, 2007 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Energy

    2023-07 Establishes Interest Rate for Gas Customer Deposits for 2024
    GAO 2023-07 | Approved December 27, 2023 | PDF

    2023-05 Procedures for Targeted Economic Development Project Approval
    GAO 2023-05 | Approved August 16, 2023 | PDF

    2023-04 Guidelines Regarding the Five Pillars
    GAO 2023-04 | Approved June 28, 2023 | PDF

    2023-03 Electric Generation CPCN Guidelines
    GAO 2023-03 | Approved June 14, 2023 | PDF

    2022-01 Guidelines for Additional Evidence in Electric Generation Proceedings
    GAO 2022-01 | Approved July 6, 2022 | PDF

    2021-03 Securitization Procedural Schedule Guidelines
    GAO 2021-01 | Approved December 15, 2021 | PDF

    2019-02 Net Metering Reports and Queues
    GAO 2019-02 | Approved August 29, 2019 | PDF

    2018-02 Statewide Resource Analysis
    GAO 2018-02 | Approved April 11, 2018 | PDF | Details

    2017-03 Backup, Maintenance, and Supplemental Power Rate Review Procedure
    GAO 2017-03 | Approved December 28, 2017 | PDF | Details

    2017-02 Guidance Regarding Indiana Code Section 8-1-40-14 and Commission Rules
    GAO 2017-02 | Approved August 9, 2017 | PDF

    2007-03 Adoption of 2007 Edition of the National Electric Safety Code (NESC)
    GAO 2007-03 | Approved December 19, 2007 | PDF

    1991-03 Filing Procedures for Gas Cost Adjustments
    GAO 1991-03 | Approved June 26, 1991 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Pipeline Safety

    2020-4 Indiana 811 Law Hearing
    GAO 2020-04 | Approved July 22, 2020 | PDF

    2007-1 Pipeline Construction Guidelines
    GAO 2007-01 | Approved August 22, 2007 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Water & Wastewater

    2023-2 Informal Review under Indiana Code section 8-1-1.9-5
    GAO 2023-02 | Approved May 3, 2023 | PDF

    2005-4 Distribution System Improvement Charges (DSIC)
    GAO 2005-04 | Approved November 2, 2005 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.


Superseded, Inactive, Repealed GAOs

To find a list of superseded or repealed GAOs, please click here.