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General Administrative Orders

The Commission provides additional guidance to regulated utilities regarding policies and procedures through General Administrative Orders, or GAOs. This includes policies governing interest rates for gas customer deposits, case procedures, and time parameters for general rate cases, among other topics. GAOs also contain procedures for matters such as safety valve requests and certificates of territorial authority for communication service providers. GAOs become effective upon approval by the Commission. Click on the categories below to see all active GAOs issued by the Commission.

If you have questions about GAOs issued by the Commission, please contact the Commission’s General Counsel’s office at 317-233-6140.

General Administrative Orders


  • Procedural

    2018-1 Implementation Procedure for the Periodic Review of Rates and Charges
    GAO 2018-1 | Approved January 17, 2018 | PDF

    2017-1 Rates for IURC Court Reporter Transcripts
    GAO 2017-1 | Approved August 9, 2017 | PDF

    2016-5 Policy Governing the Filing of Affiliate Contracts
    GAO 2016-5 | Approved September 28, 2016 | PDF

    2016-2 Submitting Documents Electronically
    GAO 2016-2 | Approved September 14, 2016 | PDF

    2013-5 Rate Case Procedural Schedule (300 Day Schedule)
    GAO 2013-5 | Approved July 3, 2013 | PDF

    2009-3 Establishment of Flat Fees for Small Municipal Utility Cases 
    GAO 2009-3 | Approved March 11, 2009 | PDF

    1998-2 Internet Access to Effective and Pending Utility Tariffs
    GAO 1998-2 | Approved December 22, 1998 | PDF

    1997-2 Acceptance of Settlement Agreements
    GAO 1997-2 | Approved December 11, 1997 | PDF

    1990-1 Withdrawn Utilities Do Not Pay Public Utility Fee
    GAO 1990-1 | Approved September 19, 1990 | PDF

    1982-2 Use of Accelerated Cost Recovery System in Rates
    GAO 1982-2 | Approved December 22, 1982 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Communications

    2018-3 IUSF - Broadband Study
    GAO 2018-3 | Approved May 16, 2018 | PDF | Details

    2013-6 Alternative Operator Services (AOS)
    GAO 2013-6 | Approved July 31, 2013 | PDF

    2013-4 Direct Marketing Authority
    GAO 2013-4 | Approved July 3, 2013 | PDF

    2013-2 ETC Filing Guidelines
    GAO 2013-2 | Approved June 26, 2013 | PDF

    2011-3 Streamlined Procedures for Safety Valve Requests
    GAO 2011-3 | Approved November 9, 2011 | PDF

    2011-2 Certificates of Territorial Authority for Communications Service Providers
    GAO 2011-2 | Approved July 27, 2011 | PDF

    2011-1 Certificates of Franchise Authority for Video Service Providers
    GAO 2011-1 | Approved June 29, 2011 | PDF

    2007-2 Notice of Enforcement of FCC Customer Service Standards 
    GAO 2007-2 | Approved December 19, 2007 | PDF

    2006-3 Service Cessation and Relinquishment of Provider of Last Resort Obligations
    GAO 2006-3 | Approved June 14, 2006 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Energy

    2018-4 Annual Interest for Natural Gas
    GAO 2018-4 | Approved December 27, 2018 | PDF

    2018-2 Statewide Resource Analysis
    GAO 2018-2 | Approved April 11, 2018 | PDF | Details

    2017-4 Annual Interest for Natural Gas
    GAO 2017-4 | Approved December 28, 2017 | PDF

    2017-3 Backup, Maintenance, and Supplemental Power Rate Review Procedure
    GAO 2017-3 | Approved December 28, 2017 | PDF | Details

    2017-2 Guidance Regarding Indiana Code Section 8-1-40-14 and Commission Rules
    GAO 2017-2 | Approved August 9, 2017 | PDF

    2016-7 Policy Governing the Interest Rate for Gas Customer Deposits
    GAO 2016-7 | Approved December 28, 2016 | PDF

    2016-6 Procedures for Targeted Economic Development Project Approval
    GAO 2016-6 | Approved October 26, 2016 | PDF

    2015-3 Interest Rate for Gas Customer Deposits - 2016
    GAO 2015-3 | Approved December 30, 2015 | PDF

    2007-3 Adoption of 2007 Edition of the National Electric Safety Code (NESC)
    GAO 2007-3 | Approved December 19, 2007 | PDF

    1991-3 Filing Procedures for Gas Cost Adjustments 
    GAO 1991-3 | Approved June 26, 1991 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Pipeline Safety

    2016-3 Underground Plant Protection Advisory Committee
    GAO 2016-3 | Approved September 21, 2016 | PDF

    2007-1 Pipeline Construction Guidelines 
    GAO 2007-1 | Approved August 22, 2007 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

  • Water and Wastewater

    2005-4 Distribution System Improvement Charges (DSIC)
    GAO 2005-4 | Approved November 2, 2005 | PDF

    To find a list of superseded, inactive, or repealed GAOs, please click here.

Superseded, Inactive, Repealed GAOs

To find a list of superseded or repealed GAOs, please click here.