All Funds:

Upgrades and Required Outages Coming in Sept.

INPRS is making upgrades to our phone and case management systems, but we need to go offline briefly to transition our phone system and case management application. ERM and the Retirement Application Center (RAC) will be unavailable from Fri., Sept. 12, 2025, at 5 p.m. until Mon., Sept. 15, 2025, at 6 a.m. and again from Fri., Sept. 19, 2025, at 5 p.m. until Mon. Sept. 22, 2025, at 6 a.m. as we make phone and case system updates.

Note: The EA phone number (1-888-876-2707) will remain the same during this transition to a new phone system.

Phone support from the Employer Advocate team will be unavailable on Fri., Sept. 19, 2025, as we make these updates to our technology. Please submit reports or contact the EA team with time-sensitive inquiries before this system outage. Phone support from the Member Advocate team will be limited on Fri., Sept. 19, 2025. We will resume normal operations on Mon., Sept. 22, 2025.

Additionally, the Employer Advocate Department will be closed on Wednesday, September 24th for the 2nd Annual Employer Conference. All other departments and systems will be available.

Look for more information about these outages, upgrades, and announcements in your inbox in the coming weeks.

Register for the 2025 Employer Advocate Seminar on Sept. 24, 2025

We hope you are as excited as we are for the 2025 Employer Seminar!

A registration link, including your choice of breakout sessions and lunch preference, will be sent to your email soon.

Note: Previous communications incorrectly listed the Employer Seminar being held on September 25, 2025. The correct date is Wednesday, September 24, 2025. We've updated web content to reflect this change and apologize for any confusion this may have caused.

Featured Articles:

• When to Submit Your Employee's Hire Date
• Member Eligibility and Participation
• Employer Advocate Service Level Agreement Overview
• Where to Find Employer Updates & Additional Employer Resources

Looking Forward:

September:

• Sept. 12 through Mon Sept. 15- ERM & RAC unavailable for system updates
• Sept. 19 through Mon. Sept. 22 - ERM & RAC unavailable for system updates
• Sept. 19 - ER phone support unavailable for system updates
• Sept. 19 through Sept. 22- Member Advocate support limited due to system updates
• Sept. 24- ER department closed for the 2025 ER Seminar

October

• Quarterly Webinar: 1977 Fund Topics

November:

• Payroll Calendars
• End of year reminders

December:

• Certified Salary
• 2025/2026 Pension Relief