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Office of Early Childhood and Out-of-School Learning Complaint Process

The Division offers several ways to file a complaint:

  • Call the Office of Early Childhood and Out-of-School Learning at 877-511-1144 or Brighter Futures at 800-299-1627
  • Calls can be made anonymously but, any name given must be entered as stated by law.
  • Fax Information to the Intake Unit at 317-234-6905.
  • Email our Office at oecoslproviderinquiry@fssa.in.gov. A link to this email can also be found under the www.in.gov/fssa/carefinder/ drop down arrow, where you can select “contact us”, and you will then find the email address.
  • Mail Information to:  Office of Early Childhood and Out-of-School Learning, 402Washington St., Room W362, Indianapolis, IN 46204
  • Note: Any person who suspects child abuse or neglect may have occurred in a child care facility has a duty to report the suspicions to the Department of Child Services at 800-800-5556.

When filing a complaint, please be prepared to share the following information:

  • The name of the child care program.
  • The address or general location of the child care program.
  • Details about your concern.
  • Any information about individuals involved in the incident.
  • Approximate date and/or time and the location where the incident occurred.
  • Any additional information that you may have.

Division next steps after complaint is filed:

  • All complaints will be processed in 48 hours.
  • All complaints will have follow-up within 30 days.

Office of Early Childhood and Out-of-School Learning

The Office of Early Childhood and Out-of-School Learning oversees early child care, education and out-of-school-time programs.

The vision of the Office of Early Childhood and Out-of-School Learning is that every Indiana community will have a strong network of Early Care and Education and Out-of-School Time programs that support the child, the family and local schools. Programs will be high quality, affordable and accessible to enable families to work effectively to obtain economic self-sufficiency. Children will thrive in programs that meet their developmental and educational needs and make them feel welcome, encouraged and supported. Professionals teaching and caring for children will have the resources, including training and education, needed to operate and maintain high quality programs.

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