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Frequently Asked Questions

What services does WorkOne offer job seekers?

  • advice and practical tips about looking for a job
  • computerized job searches
  • registration for the statewide job bank
  • assistance with determining eligibility for a scholarship that can help pay for training or higher education
  • instruction on preparing a great resume, an interesting cover letter and a sincere thank you note
  • tips on interviewing
  • identification of your skills and abilities and information on how you can use them in the workplace
  • use of a computer with Internet access, a fax machine and a copier
  • Indiana High School Equivalency (HSE) or other classes to upgrade your basic skills

Where do I sign-up for Unemployment? How do I receive help?

Please be aware - Local WorkOne staff DO NOT have access to Unemployment Insurance claimant information and are NOT able to answer individual UI questions or resolve payment issues.

For more information on unemployment insurance, visit Unemployment.IN.gov. There, Hoosiers can find the Claimant Handbook, Frequently Asked Questions, a link to online filing and more information. Please visit this site frequently for updated information.

Please schedule an appointment to visit a WorkOne location if you need to use a computer to file your claim.

What is WIOA?

WIOA is legislation that authorizes key employment and training programs and the American Job Center (referred to as One-Stop Center in the law) service delivery system to help workers acquire the tools and skills they need to be successful and to connect employers to the skilled workers they need. WIOA aligns the "core" programs to provide coordinated, comprehensive services. The core programs are: (1) Adult, Dislocated Worker and Youth formula programs administered by the Department of Labor (DOL); (2) the Adult Education and Literacy programs administered by the Department of Education (ED); (3) Wagner-Peyser Employment Service program administered by DOL; and (4) and the programs under title I of the Rehabilitation Act that provide services to individuals with disabilities administered by the ED. Other programs administered by DOL that are authorized under title I of WIOA include: Job Corps, YouthBuild, Indian and Native American programs, Migrant and Seasonal Farmworker programs, and evaluation and multistate projects.

For further information about WIOA, including copies of the law, click here.

Who can use WorkOne services?

Anyone looking for a job! There are a variety of situations in which WorkOne can be of assistance - first job, job loss, re-entry into the workforce or a search for a field with better pay. Whether you're an experienced worker looking for advancement or a high school student looking for your first job, WorkOne can help.

Does WorkOne offer any specialized services?

Together with our partners, we're able to offer many job search and job training resources, including special programs for youths, veterans, people with disabilities and seniors.

Is there a cost for using WorkOne services?

WorkOne services are free.


Equal Opportunity is the Law. (La Igualdad De Oportunidad Es La Ley.)
Equal Opportunity Employer/Program Auxiliary aids and services are available upon request to individuals with disabilities.