Electronic payments are more convenient and safer than paper checks. They also eliminate the possibility of a check being lost, damaged, or stolen. Additionally, payments received on the Indiana Visa® Debit Card are viewable online. A custodial party may choose which method of electronic payment is preferred. The selected method will be the same for all of that custodial party's child support cases as long as the payments are posted by the State Child Support Bureau, or by Allen, Marion, or Vanderburgh County Clerks offices.
WHAT ARE MY CHOICES?
Child Support payments are deposited into a custodial party's personal checking or savings account. If a custodial party chooses direct deposit, he/she must complete and return the Direct Deposit Authorization Form, State Form 51519, with all necessary documentation to the Indiana State Central Collection Unit (INSCCU). After an initial 10 day waiting period to allow for verification of the banking information, any child support payments received will begin to be deposited into the designated account. Custodial parties who have questions about direct deposit or have made changes to their designated account should contact the Kidsline at (800) 840-8757.
Indiana Visa® Debit Card
The Indiana Visa® Debit Card is designed for safety and convenience. The debit card account is a good choice if a custodial party wishes to keep support payments separate from a personal bank account or if a custodial party does not have a personal bank account. The debit card service also allows a custodial party to enroll for automated phone or email notification of deposits to the debit card account. For questions or more information on the Indiana Visa® Debit Card, please call the Debit Card customer service line at (888) 393-5866 or click: Indiana Visa® Debit Card.
There is no charge for point-of-sale transactions. For more information on the fees charged for other transactions, click here.
How to use Your Indiana Visa® Debit Card
To Make Purchases:
Present your card when paying for an item.
- The cashier will ask for your signature or for you to enter your PIN.
- If you swipe your card, follow the prompts on the screen.
- There are no charges for merchant transactions.
- You can request cash back with your purchase.
Your account balance and transaction history can be viewed online at no charge at www.EPPICard.com. For first-time users, select “IN” from the drop down and select “New User” to complete the registration process. Cardholders can also call the Customer Service line at (888) 393-5866 toll-free 7 days a week, 24 hours a day. Each month, you are allowed two (2) free calls to the Interactive Voice Response system (IVR) and two (2) free calls to a live agent. You are allowed one (1) additional free IVR call and one (1) additional free live agent call with each deposit made to your account. After the free calls, your account is charged $0.20 for each additional call made during the calendar month.