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SFA > Awards/Scholarships - By Program > FAQs eStudent FAQs eStudent

Q1: How do I create or access my account in eStudent?

Q2: What information do I need to complete the eStudent Login process?

Q3: Why am I getting the error that my Social Security Number does not exist in eStudent?

Q4: What are acceptable password formats I should be aware of when creating my password, what if I forgot my password, or am I able to change my password?

Q5: If I have forgotten my email address are there any restrictions in creating a new username I should be aware of?

Q6: You are getting an error message “You have entered an invalid username or password” and do not know which one is the problem?

Q7: What if I forgot both my username and password?


Q1:How do I create or access my account in eStudent?

A1:First, to ensure that you exist in eStudent (SSACI has received your FAFSA information—it takes approximately 7-10 business days after you file your FAFSA for SSACI to receive a copy from the Federal Processor) you must verify your personal information from the most recent FAFSA application filed with the federal processor. Use “Register Now” option.

Email: You will need to provide an email address (this does not have to be the email listed on your FAFSA). NOTE: The email address (username) can not be the same as any other family member’s username.

Social Security Number (as listed on your FAFSA):

If you receive the message social security number does not exist it could be for multiple reasons.
- SSACI has not yet received your FAFSA (It takes 5 business days for SSACI to receive your FAFSA after you file electronically with the federal processor).
- You are entering the Social Security number incorrectly
- You entered a different Social Security Number on your FAFSA (Go back to your FAFSA and verify that you entered your Social Security number correctly. To access your FAFSA go to www.fafsa.gov).

Date of Birth (as listed on your FAFSA):

-          correct format: 12/12/1969 (mm/dd/yyyy)

-          incorrect formats: mmddyy, mm/dd/yy

Zip Code (as listed on your FAFSA): Zip code

Last Name (as listed on your FAFSA): Last Name 

If your personal information is a match with your FAFSA information you will be directed to the User Registration page (below) to create your password.

Step 1. First Name and Last Name: Your first name and last name from the FASFA

Step 2. E-mail: This display is only to inform you, the e-mail address you have entered previously on step 1

Step 3. Re-type Email: As a confirmation, re-type the e-mail address in the above box

Step 4. Password: Type the password you are now creating. Your password must be a minimum of 6 characters in length and cannot contain all lower case or all upper case letters.

            Examples of acceptable and not acceptable password formats are:

           Acceptable:  Redball, rEDBALL, RedBall, redball9

            Not Acceptable:  redball, REDBALL

Step 5. Re-type password: As confirmation, re-type the password you have entered in the password box

Step 6. Once you have created your username and password, you will be directed to your eStudent account

KEEP THE USERNAME AND PASSWORD IN A SAFE AND ACCESSIBLE LOCATION FOR FUTURE ACCESS INTO eStudent AND TO VIEW AND MAKE APPROPRIATE CHANGES TO YOUR STATE GRANT ACCOUNT.

Please Take Note: There are two possible reasons your FAFSA information may not match with the SSACI eStudent database which will prevent your access into eStudent:

1.            If you are a first time FAFSA filer, you need to wait 7-10 days after filing the FAFSA with the federal processor to Register Now at eStudent. SSACI must have your FAFSA on file from the Federal Processor or you will receive an error message when trying to access eStudent. Likewise, if you are a returning student, and just recently filed the FAFSA, it’s best to wait 7-10 days before trying to access eStudent. Otherwise you need to re-register on “Register Now” using your most recent year FAFSA information on file with SSACI.

2.            You did not include the exact information from your FAFSA in the requested entry format. Review your FAFSA data information (social security number, date of birth, zip code, and last name) and data entry format (See Q & A #1 above) and try again.

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Q2: What information do I need to complete the eStudent Login process?

A2: You will need your email address (username) and the password you created for your account. NOTE: The email address is the original email address (username) you provided when you first registered for your eStudent account. The email that you provided on your FAFSA may not be the email to login to your eStudent account.  (The email address (username) can not be the same as any other family member’s username).

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Q3:   Why am I getting the error that my Social Security Number does not exist in eStudent?

A3:  You are trying to complete the “Register Now” process but we have not yet received your FAFSA from the federal processor. It takes 5 business days for the federal processor to send your FAFSA to our agency. If you have filed a FAFSA please verify that you listed Indiana as your state of legal residence. It will only be sent to the state listed as your state of legal residence. If you have not yet filed a FAFSA, please visit http://www.fafsa.ed.gov/ and do so by March 10th to be considered for aid from the State of Indiana.

First-time FAFSA filers – please visit eStudent in February to register for your account with SSACI.

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Q4:   a) What are acceptable password formats I should be aware of when creating my password?

b) What if I forgot my password?
c) Am I able to change my password?

A4:   a) Passwords must at least six (6) characters and may not contain all upper or all lower-case letters. Examples of acceptable and not acceptable password formats are:

         Acceptable:  Redball, rEDBALL, RedBall, redball9
Not Acceptable:  redball, REDBALL

        b) If you have forgotten your password use the “Forgot Password” link in the login page (see FAQ Q2) and you will be taken to the “Forgot Password” screen (shown in screenshot below) and a new password will be emailed in approximately 1-10 minutes to the email address you registered as your username. In order to easily read your new password, please set your PC font to Times New Roman or Verbena. Upon receipt of the new password go back to the login page and begin to enter your username and password.

       c) You may choose to change your password. Click the “Change Password” link in the login page (shown in screenshot below). Your password must be a minimum of 6 characters in length and cannot contain all lower case or all upper case letters.

         You must enter your username (email address), old password, a new password and then re-type the new password for confirmation (shown in screenshot below).  

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Q5: If I have forgotten my username (email address) are there any restrictions in creating a new username I should be aware of?

A5: Your username is the email address provided when you first registered your account. If the email address you provided has change or you no longer have that email address, you may create a new account by going through the “Register Now” process.
NOTE: Once a username (email address) is used, no other individual may use the same username (including other family members which may occur if siblings complete the FAFSA with the same email addresses).

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Q6: You are getting an error message “You have entered an invalid username or password” and do not know which one is the problem?

A6: For security reasons, we will not tell you if you have entered an invalid username or password. If you have forgotten your username, please email grants@ssaci.in.gov and provide use with your full name, DOB, last four of SSN, and tell us that you forgot your eStudent username and we will reset your account. You will then need to select the “Register Now” option and re-register. If you have forgotten your password please use the “Forgot Password” option from the login page and a new password will be emailed to you.

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Q7: My college or university is wrong on eStudent. How do I change it?

A7:

  • Select the "Change College Choice" tab along the top of the eStudent information screen.
  • From the drop down menu select the school year for which you are making the change
  • Select the school
  • Then select the term (full-year will only appear in the fall, full-year or spring only will appear starting in December).

Please note that your grant can only be sent to one school. Schools have until the end of each semester/term to bill SSACI for this grant payment. Changing your school before the end of the semester/term could cause you to lose the grant. If ou are transferring, do not change your school until you begin at that new school (for instance if you are changing schools for January Term/semester make your school change on or after January 1st).

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