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The two types of error corrections are uncorrected errors and processed records errors.
Uncorrected errors are records that were flagged after the validation process of the file upload. These prescription records did not make into the system with the other records contained in the file. Typically, the record is missing or has invalid information or a missing segment.
Processed records are records that made it through the validation process. The error occurred at the pharmacy level entering incorrect information.
It is the responsibility of each Pharmacy to correct ALL outstanding errors from file submissions to remain compliant with the Indiana Board of Pharmacy. Prescription records marked "uncorrected errors" do not make it into the INSPECT database.
The PMP WebCenter will validate each record and reject only those records which do not meet the validation requirements. Processing time takes 24 hours. Please be sure to check back the next day to view if your file processed successfully and if there were any errors. The pharmacy can view and correct each rejected prescription record through the PMP WebCenter.
The following guide are step-by-step instructions on how to correct outstanding errors from file submissions:
Correcting Processed Prescription Records
A Pharmacy Change Order request is required to be submitted to correct information that has been errantly reported to INSPECT. These are records that have gone through the validation process and are visible on INSPECT Patient Rx History Reports.
RX was attributed to the wrong prescriber or wrong DEA was entered
Patient's name or date of birth was entered incorrectly
Prescription was returned to stock
You will first need to make the corrections in the pharmacy’s software system. Then the qualifying pharmacist will need to complete and submit a Pharmacy Change Order request with their personal sign off.
Once INSPECT receives the change order we can then make the corrections in our system.
The Phamacy Change Order request form can be found by clicking the link below:
Please use the following guide with step-by-step instructions on how to complete a Pharmacy Change Order: