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Indiana Professional Licensing Agency

INSPECT > FAQs FAQs

Program Questions

What is INSPECT's statute?
What sort of information is collected by INSPECT?
Who is required to submit information to INSPECT?
Who is not required to submit information to INSPECT?
How do I know that my private medical information is secure?
Who is eligible to gain access to the information collected by INSPECT?
What constitutes a "Practitioner" in Indiana?
How do I register for an INSPECT account?
Which prescription drugs does INSPECT monitor?
Am I permitted to share INSPECT information?
What if a patient says the INSPECT RX report is wrong and the information is falsely attributed to them?
Sometimes, when I conduct patient information requests on INSPECT, the system fails to return any results. Why does this occur in some cases and not others?

PMP WebCenter Questions

How do I obtain a username and password for the PMP WebCenter?
How do I reset my password?
What characters must be in my PMP WebCenter password?
My reports are a bunch of jumbled letters or is not coming up. Why can't I view this?

Pharmacy Questions

I am the new PIC (Pharmacist in Charge) or QP (Qualifying Pharmacist), how do I update the pharmacy information with INSPECT?
I am trying to register for an INSPECT account and I am unsure what User Job to choose, Pharmacy Upload or Pharmacist?
Why do I need a NABP #?
How do I get an NABP # and is it like an NCPDP #?
How often do I have to report to INSPECT?
How often do I have to zero report to INSPECT?
I stock but do not distribute in Indiana, do I have to report to INSPECT?
If I am exempt, do I have to report to INSPECT?
How do I view my error reports?
How do I correct my errors after I've uploaded data onto the PMP WebCenter?
Do I have to correct "duplicate errors"?
Why can't I browse for my file upload?


FAQs


INSPECT Statute is IC 35-48-7


What sort of Information is collected by INSPECT?

An INSPECT report summarizes the controlled substances a patient has been prescribed, the practitioner who prescribed them and the dispensing pharmacy where the patient obtained them. Each time a controlled substance is dispensed, the dispenser is required to submit the following information to INSPECT:
A. The recipient's name.
B. The recipient's or the recipient representative's identification number or
the identification number or phrase designated by the central repository.
C. The recipient's date of birth.
D. The national drug code number of the controlled substance dispensed.
E. The date the controlled substance is dispensed.
F. The quantity of the controlled substance dispensed.
G. The number of days of supply dispensed.
H. The dispenser's United States Drug Enforcement Agency registration number.
I. The prescriber's United States Drug Enforcement Agency registration number.
J. Patient address information, including city, state and zip code.

Who is required to submit information to INSPECT?

As stipulated by IC 35-48-7-8.1, licensed dispensers throughout Indiana—and out-of-state (non-resident) pharmacies licensed to dispense drugs in Indiana—are required to submit controlled substance prescription data to INSPECT every seven (7) days. The pharmacies themselves have the option of uploading the information directly through the secure PMP Webcenter or mailing a diskette or CD-Rom of their information to INSPECT.

Who is not required to submit information to INSPECT?

Each time a controlled substance is dispensed, the dispenser is required to transmit specific information to INSPECT. Exceptions to this requirement are stipulated by IC 35-48-7-3:

"Dispenser" defined
Sec. 3. As used in this chapter, "dispenser" has the meaning set forth in IC 35-48-1-13. However, the term does not include the following:

  1. A nurse registered or licensed under IC 25-23 or a medication aide who administers a controlled substance at the direction of a physician licensed under IC 25-22.5.
  2. A person who administers or dispenses a controlled substance ordered for a bona fide patient in a facility licensed under IC 16-28.
  3. A pharmacy licensed under IC 25-26-13 when it dispenses prescriptions ordered for bona fide enrolled patients in facilities licensed under IC 16-28.
  4. A practitioner who dispenses not more than a seventy-two (72) hour supply of a controlled substance listed in either schedule II, III, or IV as set forth in IC 35-48-7-2.9.

How do I know that my private medical information is secure?

A number of safeguards have been put in place to protect the confidentiality of patient medical information. All authorized users of the system must be registered and approved for access (See "Who can access the information collected by INSPECT?"). And even after access to the system has been granted, to ensure confidentiality of patients' medical records, a multitude of statutory restrictions still apply. For instance, a practitioner submitting a request for patient information must be providing medical or pharmaceutical treatment to the patient in question, or must be evaluating the need for such treatment. Likewise, members of the law enforcement community are only allowed to obtain private information in cases where an investigation dealing with controlled substances is already underway.

Who is eligible to gain access to the information collected by INSPECT?

  1. Licensing Boards engaged in an investigation of a licensee
  2. Attorney General's Office, if they are involved in an investigation, adjudication, or a prosecution regarding a violation of state/federal laws concerning controlled substances
  3. Law Enforcement, when an investigation involving an individual or proceeding involving the unlawful diversion or misuse of schedule II, III, IV or V controlled substances, the information obtained must assist in the investigation
  4. Practitioners who are providing medical or pharmaceutical treatment, or evaluating the need for providing such treatment, to a patient

What constitutes a "Practitioner" in Indiana?

IC 35-48-7-5.8 defines a practitioner as, "…a Physician, Dentist, Veterinarians, Podiatrists, Nurse Practitioners, Scientific Investigators, Pharmacists, or any other institution or individual licensed, registered, or otherwise permitted to distribute, dispense or conduct research with respect to, or administer a controlled substance in the course of professional practice or research in the United States.

How do I register for an INSPECT account?

Please visit here for Registration information.

Which prescription drugs does INSPECT monitor?

The law that created INSPECT stipulates that the program is to monitor all schedule II, III, IV and V controlled substances. Click here for a list of the drugs as described in the Federal Controlled Substances Act.

Am I permitted to share INSPECT information?

The information may be shared between a patient's mutual health care providers (not the actual report).

What if a patient says the INSPECT RX report is wrong and the information is falsely attributed to them?

First, review the Patient Key to ensure there is not more than one individual on the report, and that the report has not combined information on the patient with that of another individual. Secondly, confirm any prescriptions of concern by contacting the dispensing pharmacy. The dispensing pharmacy will have the hard copy record of the original prescription, and should be able to answer questions regarding the prescription. The pharmacy can also verify the patient's information for you. For example, the pharmacy may have a different address on file for the patient and/or a different spelling of the patient's name.

If the patient contests the information on the report and believes that it is an error, please have your patient contact our office at 317-234-4458. A copy of an INSPECT report should not be given to the patient.

INSPECT will provide that patient with a list of pharmacies who have dispensed to them. Upon receipt of that list, it is the responsibility of the patient to obtain their prescription records from each dispensing pharmacy in order to determine that an error has been made at the pharmacy level.

The dispensing pharmacy must then contact the INSPECT program and submit a Pharmacy Change Order Request to alter information previously submitted to the INSPECT database. Before INSPECT will change any records, both confirmation by the qualifying pharmacist that an error was made and a duly certified Pharmacy Change Request form is needed.

Sometimes, when I conduct patient information requests on INSPECT, the system fails to return any results. Why does this occur in some cases and not others?

INSPECT's PMP WebCenter comes complete with what's known as a "Power Search Module." When a user conducts a search for a patient, our system will identify the patient on a number of matching criteria plus variants, meaning that you should only have to do one general search for a given patient. The vast majority of requests are automatically fulfilled. However, there are some exceptions to this general rule, and, in some cases, requests must be manually fulfilled by a member of the INSPECT staff. If you submit a request and do not receive a result right away, it means that your request has been queued for manual processing. For example, one instance that almost always requires manual processing is when the subject of a search has the same name and address as another patient in our repository (e.g. family members with the exact same name but different birth dates). Doing additional searches for name variations, different addresses, or different name/address spellings in these cases is completely unnecessary. The INSPECT staff will fulfill your request as soon as possible. Like auto-fulfilled requests, once a request is manually processed, it will be available for review when you are logged into your account.

PMP WebCenter Questions

How do I obtain a username and password for the PMP WebCenter?

To become an authorized PMP user, you must first apply for and obtain approval for access. This process includes a registration process and training. The registration materials are available on the login page. Simply click on the "Not a User? Register to become a User" tab. After registering, you will be contacted with information on the next available day.

How do I reset my password?

You can use the self reset function at anytime by clicking on the "Forgot Password?" link located on the login screen.

What characters must be in my PMP WebCenter password?

Your password must be at least eight characters in length. Additionally, your password must have at least one of the following:

1. upper case letter, 

2. lower case letter,

3. number, and

4. symbol (e.g. "!" or "$").

My reports are a bunch of jumbled letters or is not coming up. Why can’t I view this?

This could be one of several reasons depending on your operating system or internet browser chosen.

1.       We recommend your internet browser to be one of the following: Internet Explorer 7, (we do not support Internet Explorer 8) or Mozilla Firefox.  or Google Chrome.

2.       Make sure that you are in Compatibility View if you are using Internet Explorer. You can find this under the "Tools" menu bar.

3.       Your security settings are too high. This will need to be slightly adjusted.

a.       In Internet Explorer 7, select the "Tools" menu.

b.      From the drop-down list, select "Internet Options".

c.       Click the Security tab, By default the security level is set as “Medium”.

d.      Click the "Custom level…"  button.

e.      Scroll down to the "Downloads" icon.

f.        If “Automatic prompting for file download" is disabled, choose “Enable”.

g.       If “File Download” is disabled, choose “Enable”.

h.      Click the "OK" button.

i.         An Internet Explorer dialog box may show a warning on the change in settings, click “Yes”

j.        Click the "Apply" button.

k.       Click "OK".

Pharmacy Questions

I am the new PIC (Pharmacist in Charge) or QP (Qualifying Pharmacist), how do I update the pharmacy information with INSPECT?

Please complete and submit a Pharmacy Profile Form. Once we receive the profile form we will update the information in our system and on the Pharmacy Upload account (if applicable).

Please note: This does not update the Pharmacy license. You will need to submit a "Change of Qualifying Pharmacist Application" with the Indiana Board of Pharmacy. Please visit their website at www.in.gov/pla/pharmacy.htm.

I am trying to register for an INSPECT account and I am unsure what User Job to choose, Pharmacy Upload or Pharmacist?

Pharmacy Upload accounts allow a facility to submit controlled substance data or zero reports to the INSPECT program. A Pharmacist account allows a user to request Patient RX History Reports.

In most cases, corportate offices of chain or retail facilities already have a Pharmacy Upload account in place. If you are unsure, please contact our office at mailto:inspect@pla.in.gov or 317-234-4458.

Why do I need a NABP #?

An NABP number is a unique, national identifier and a practical requirement to report to INSPECT. The NABP number is used to catalogue information in the INSPECT database.

How do I get an NABP number and is it like the NCPDP number?

A NCPDP number is formally known as a NABP number. You can apply for a NABP/NCPDP number by visiting the National Council for Prescription Drug Programs (NCPDP) website at https://www.ncpdponline.org/login.aspx.

How often do I have to report to INSPECT?

Submission of controlled substance data must occur within seven (7) days of the dispensation of a controlled substance. The reporting frequency may be subjected to change.

How often do I have to zero report to INSPECT?

A zero report must be submitted every seven (7) days. The reporting frequency may be subjected to change.

My facility stocks but does not distribute in Indiana, do I have to report to INSPECT?

If a facility stocks controlled substances but does not dispense to Indiana residents, a zero report is required to be submitted every seven (7) days.

If I am exempt, do I have to report to INSPECT?

If a facility does not stock and does not dispense controlled substances to Indiana residents, you may report "Exempt" by completing a Pharmacy Profile Form and checking the box "Exempt". Exempt facilities will not be required to report to INSPECT. This could be subjected to change.

How do I view my error reports?

Click on "Pharmacy Upload"; Click on "View Uploaded Files"; Select the report you wish to view.

How do I correct my errors after I've uploaded data onto the PMP WebCenter?

After viewing your error report, you should go back into your pharmacy's software system and correct each error. Once you have completed your error correction, you may resubmit your records in the same file or as part of your next regular submission.

Do I have to correct the "duplicate errors"?

No, if you generate a duplicate error, it means that record is already in the system. You may disregard duplicate errors.

Why can’t I browse for my file upload?

It is possible that your compatibility view is not turned on your browser.

1.       Open up Internet Explorer and select the "Tools" menu.

2.       Select "Compatibility View" and make sure it is check marked.