Telecom Publications and Issues
The OUCC offers a wide range of OpenLines publications to help consumers understand their telecommunications services.
All of our OpenLines publications are linked from this page. In addition, we offer our Broadband Provider Search (allowing you to look for high-speed Internet access providers by Zip Code) and additional information on various telecommunications issues.
While the OpenLines Telecommunications Consumer Handbook is no longer available online, all of its information (much of it updated since the handbook was published) is available on this site.
Broadband Services & Information | Cable/Video Information
Landline/Internet/Wireless Telephone Information | Fraud Prevention | Landline Service Quality
Lifeline/Link-Up Financial Assistance | Special Services | More Info
Broadband Services & Information
- Broadband Internet Access: An Introduction
- Broadband Primer: An Overview of High-Speed Internet Technologies
- Broadband Provider Search: Interactive Search Function
Cable/Video Information
- Cable Television: Regulation and Consumer Concerns
- Digital TV Conversion: Resources to Help You Prepare
Landline, Internet & Wireless Telephone Service: Billing & General Information
- Cutting the Cord? Questions to Ask Before Going All-Wireless
- Indiana Area Codes
- Prepaid Calling Cards
- Shopping for Phone Service
- Understanding Your Phone Bill
- Utility Withdrawal from IURC Jurisdiction
- VoIP: High-Speed Internet Phone Calls
- Wireless Service Coverage
External Link: FCC Brochure - Wireless 9-1-1 Coverage
External Link: Indiana Wireless E911 Advisory Board - Wireless Local Number Portability
External Links: Cellular Telecom & Internet Assoc. Information | FCC Information
Telephone Fraud Prevention Tips
Landline Service Quality
Lifeline/Link-Up Financial Assistance
- Lifeline/Link-Up Telephone Assistance Program
- Application (in English): PDF or Plain Text
- Solicitud (en Español): PDF o HTML
- Companies Offering Lifeline/Link-Up
- Promotional Video (March 2006)
- Public Service Announcements:
- "Happy Birthday":
LAN (500k) Cable/DSL (250k) Dial-Up (56k) Radio Version - "Job Hunt":
LAN (500k) Cable/DSL (250k) Dial-Up (56k) Radio Version - "911":
LAN (500k) Cable/DSL (250k) Dial-Up (56k) Radio Version - "911" (En Español):
Versión de la radio
- "Happy Birthday":
Special Services
- 2-1-1 Information Referral Service
External Link: Indiana 211 Partnership - 7-1-1 Telephone Relay Service
External Link: Relay Indiana (InTRAC) - 8-1-1: Call Before You Dig!
- Public Interest Payphones
More Info
- Reduce my winter heating bills
- Receive tax incentives for energy efficiency
- Understand natural gas prices
- Understand electric rates
- Reduce my water bill
- Understand sewer rates
- Understand my phone bill
- Protect myself from telephone fraud
- Find a broadband service provider
- Know the pros and cons of going all-wireless
- Know the pros and cons of Internet telephony (VoIP)
- Comment on a pending case
