Note: This message is displayed if (1) your browser is not standards-compliant or (2) you have you disabled CSS. Read our Policies for more information.
An overview from the Indiana Office of Utility Consumer Counselor (OUCC)
Rates and charges for retail telecommunications services in Indiana were fully deregulated as of July 1, 2009.
Deregulation of telephone service in Indiana was phased in over a three-year period starting in 2006, when the Indiana General Assembly approved House Enrolled Act 1279 (Public Law 27-2006) declaring that “competition has become commonplace in the provision of telecommunications services in Indiana and the United States.” The law’s approval ended state authority to regulate landline telephone service rates for business and most residential customers.
The IURC has never exercised jurisdiction over rates and charges for:
The IURC, however, still has jurisdiction to enforce or administer state and federal laws concerning:
With regard to cable and video services, the Federal Communications Commission (FCC) has established specific customer service standards. The IURC enforces these standards and will continue to do so. For more information, please review the OUCC’s Cable Television fact sheet (http://www.in.gov/oucc/2404.htm).
If you have complaints or concerns regarding telephone or other telecommunications services, you should follow these steps:
The following links may be helpful when comparing service providers: