Note: This message is displayed if (1) your browser is not standards-compliant or (2) you have you disabled CSS. Read our Policies for more information.
The Indiana Office of Utility Consumer Counselor (OUCC) is the state agency that represents residential, small business and industrial consumer interests in:
Consumers can submit written comments in any case in which the OUCC is a formal party. The OUCC asks that all case-related consumer comments be submitted in writing. Written comments can be made by mail, fax and e-mail, and through the electronic contact form on the OUCC Website.
Be sure to include your:
Also, clearly specify:
Written consumer comments:
In general, it is best for comments to be kept as brief and to the point as possible. While your comments need not be technical in nature, they can and should reflect your personal and/or professional experience.
Also, case-related consumer comments should be submitted in a timely manner. The OUCC must comply with specific testimonial deadlines in every case, and needs to receive consumer comments before those deadlines.
State law requires a public field hearing to be held in any IURC rate case in which a utility seeks to increase its annual revenue by at least $2.5 million. The hearing is required to be held in the largest municipality within that utility’s service territory.
Public field hearings in other cases and at other locations may be held if there is a formal request. While the OUCC can assist consumers in filing formal requests, the IURC makes the final determination on whether to have a field hearings in these other cases.
All comments submitted to the IURC at public field hearings, whether presented orally or in writing, receive equal consideration and become evidence in the case.
If you wish to speak at a public field hearing, be aware that:
All comments, whether written or submitted orally at a public field hearing, may be shared publicly under the Indiana Access to Public Records Act.
To contact the OUCC and provide written comments:
Mail: Consumer Services Staff
Indiana Office of Utility Consumer Counselor
115 W. Washington St., Suite 1500 South
Indianapolis, IN 46204
The OUCC's Guide to State Utility Regulatory Proceedings offers an overview of the case process. Consumers with questions about submitting written comments can contact the agency toll-free at 1-888-441-2494.