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Indiana Department of Administration

IDOA > Procurement > Active Contracts and QPAs > Quantity Purchase Agreements > Interpretation Services > Telephonic Interpretation Services Telephonic Interpretation Services

QPA 13336

The Telephonic Interpretation contract establishes 24 hour/7 day a week interpretative services.

The rates are billed by the minute based on the language selected.  The contractor has educational materials, and provides awareness training, to assist those interacting with Limited English Proficient persons (for example, cards to communicate that interpretative services are being provided at no cost to the person).

The contractor also provides upon request four way conference calling at no additional cost to the state.

In the event that the services were not satisfactory, please contact the Vendor Contract Manager. 
 

Contractor shall provide services for the following languages:

Afghani (Dari), Afrikaans, Akan, Albanian (Gheg & Tosk), Amharic, Amoy, Arabic (All Dialects), Armenian, Asante, Assyrian, Azerbaijani (Azeri), Badini, Bahasa, Bajuni, Bamanankan, Bambara, Bangla, Basque, Belarusian, Bengali, Berber, Bosnian, Bravanese, Bulgarian, Burmese, Cambodian (Khmer), Canadian French, Cantonese, Cape Verdian, Castilian, Catalán, Cebuano, Chaldean, Chin, Chuukese, Czech, Danish, Dari, Darija, Diejiu, Dinka, Dioula, Djerma, Dutch, Estonian, Ewe, Falam, Fante, Farsi, Fijian, Filipino, Finnish, Flemish, French, Fukienese, Fulani, Fuzhou, GA, Galician, Garre, Georgian, German, Gourmancema, Greek, Guarani, Gujarati, Haitian Creole, Hakka, Hassaniya Arabic, Hausa, Hebrew, Hindi, Hindko, Hmong, Hunan, Hungarian, Ibo, Igbo, Ilocano, Ilongot, Indonesian, Italian, Japanese, Jarai, Javanese, Jula, Kachin, Kanjobal, Kannada, Kaqchikel, Karen, Karreni, Kazakh, Khmer (Cambodian), Kibajuni, Kikongo, Kikuyu, Kinyarwanda, Kirgiz, Kirundi, Kiswahili, Konkani, Korean, Krio (Sierra Leone), Kurdish, Kurdish badini, Kurdish Kurmanji, Kurdish Sorani, Lao, Laotian, Latvian, Leta, Lingala, Lithuanian, Luganda, Luhya, Luo, Macedonian, Mai Mai, Malay, Malayalam, Malinke, Maltese, Mam, Mandarin, Mandingo, Mandinka, Marathi, Marshalese, Masbatenyo, Mien, Mina, Minangkabau, Mirpuri, Mixteco Alto, Mixteco Bajo, Moldovian, Mongolian, Montenegro, Moore, Mossi, Navajo, Ndebele, Nepali, Norwegian, Nuer, Oriya, Oromo, Pahari, Papiamento, Pashto, Patois, Persian (Farsi), Pidgin, Polish, Portuguese, Portuguese Creole, Potohari, Pulaar, Punjabi, Putian, Quechua, Quiche, Romanian, Russian, Salish, Samoan, Sarikoli, Serbian, Serbocroatian, Shanghainese, Shona, Sicilian, Sinhala, Sinhalese, Slovak, Slovenian, Somali, Soninke, Soso, Spanish, Sudanese, Swahili, Swedish, Sylheti, Syriac, Tachew, Tagalog, Taiwanese, Tajik, Tamashek, Tamil (Sri Lankan & Indian), Tatar, Tedim, Telugu, Tetum, Thado-Kuki, Thai, Tibetan, Tigre, Tigrinya, Tohono O’odham, Toisan (Chinese),Tokelauan, Tongan, Tshiluba, Turkish, Twi, Ukranian, Urdu, Uyghur, Uzbek, Vietnamese, Visayan, Walloon, Wenzhou (Chinese), Wolof/Ouoloff, Yiddish, Yoruba, Yupik, Zarmasonghay.
 

To Access Services Contact

Phone: dial the toll free number indicated on your instruction card, then press option 4

Email: your name, email address, and phone number, your Propio account number, date and start time of call, language required, and expected length of the call to ScheduledOPI@Propio-LS.com

For additional help, you can call client support at 1 (888) 528-6692 
 

Contact

To acquire educational tools or awareness training to communicate with Limited English Proficient individuals and to set up billing information

Propio Language Services
Windy Taylor, Account Manager
Phone: (913) 396-6045
WTaylor@Propio-LS.com