Complaints Clearinghouse
What is the Complaint Clearinghouse?
The Complaint Clearinghouse is the central point for receiving and coordinating complaints within IDEM and with other local, state, and federal agencies. The Complaint Clearinghouse staff also establishes agency standards for responding to and tracking complaints to measure agency responsiveness and identify trends or issues as they relate to complaints.
Spills and environmental emergencies should be immediately reported to IDEM at (888) 233-7745.
How do I file a complaint?
You can file a complaint with IDEM three different ways:
- Submit a complaint on-line
- Call the Complaint Coordinator at (800) 451-6027 ext.24464
- Print, complete, and mail a paper-based Complaint Submission Form [PDF].
Can I remain anonymous?
Yes. You do not have to provide any personal information (such as name, phone number) when filing a complaint. However, providing personal information enables IDEM to contact you for further information and keep you updated on the progress of the complaint investigation. Also, any information you submit to IDEM can become public record and subject to public records laws.
What happens after I submit a complaint?
Your complaint will be referred to the appropriate IDEM program(s) for investigation and will be coordinated with other local, state, and federal agencies, as necessary.
How can I check on the complaint I submitted?
If you provided IDEM with your contact information, IDEM will contact you with the findings of the complaint investigation. If you do not provide your contact information, you may call the Complaint Coordinator at (800) 451-6027 ext.24464.
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