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The purpose of the Office of Consumer and Family Affairs (OFCA) is to empower consumers and family members by assuring their interests are represented and their input is considered in DMHA planning and policy development. The goals of OFCA are summed up in four objectives:
Formal Grievance and Complaint Policy:When a program participant or family member wishes to share a concern, complaint or grievance with DMHA about services, providers or concerns about a state or federally funded intensive Wraparound Home and Community-based service program, they may do so by completing and submitting a Formal Concern or Complaint form. A DMHA staff member will follow-up with the individual filing the Formal Concern or Complaint form within 72 working hours from the date the completed form is received. Click here to download a copy of the Formal Grievance and Complaint Form.