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DCS  > Child Support > Non-Custodial Party Information > NCP Redirection of Payments NCP Redirection of Payments

The following letter was recently sent to Indiana Child Support payors:

IMPORTANT NOTICE REGARDING YOUR INDIANA CHILD SUPPORT PAYMENTS

Si usted necesita asistencia para traducir estos materiales a español, por favor comuniquese con el centro de servicio al cliente de INSCCU al 317-233-5437 (local) o 1-800-840-8757 o 317-241-9636 (TTY).  Representantes de servicio al cliente estan disponibles de lunes a viernes de 7:00 a.m. a 6:00 p.m. y los sábados de 7:00 a.m. a 12:00 p.m.
      
         
Dear Sir or Madam:

Please note that effective immediately, Indiana Code Section 31-16-9-1 requires that child support payments, other than cash, be mailed to the Indiana State Central Collection Unit (INSCCU) located in Indianapolis. In the near future, these payments will no longer be accepted at the County Clerk’s offices.  County Clerks will continue to accept cash payments. 

Please note that the above referenced state law supersedes any order requiring you to pay to the Clerk’s office.

Please remit all future child support payments by personal check, money order, cashier’s or certified check made payable to “INSCCU” to:

INSCCU
P.O. Box 7130
Indianapolis, Indiana 46207-7130

Do not send cash payments to the above address.

If you have more than one support case, you may either:
• send one check, money order, cashier’s or certified check per case, or
• send one check, money order, cashier’s or certified check that covers the amount due on all of your cases.  If you send one check to be applied to more than one case, please be sure to include the amount of payment to be applied to each case.

A Child Support Payment Remittance Form to include with your payment is available for download here. You may also download this form from http://www.INSCCU.com.

If you have questions or concerns about this letter or if you do not know your ISETS case number or court cause number, you may contact the INSCCU at 317-233-5437 (local) 1-800-840-8757 or 317-241-9636 (TTY).

 

Frequently Asked Questions and Answers Regarding Indiana Child Support Payment Processing

 

How does this affect me if I have been ordered to pay child support?

If you have been ordered to pay child support and it is not being withheld from your paycheck by an employer, you will need to begin to mail your child support personal check, money order or cashier’s check to the address below. Do not send cash.

INSCCU
P.O. Box 7130
Indianapolis, Indiana 46207-7130 

What types of payments will the INSCCU accept?

The INSCCU will accept the following types of payments:

Personal checks
Money orders
Cashier’s checks

The INSCCU will not accept cash payments. Cash payments will continue to be accepted on a walk-in basis at your local county Clerk’s Office.

What information should I send with my payment?

When sending a payment to the INSCCU, please include the following information:

▪ your name    
▪ your address
▪ your phone number  
▪ your ISETS case number
▪ last 4 digits of your social  security number    
▪ your court cause number
▪ payment amount
▪ the custodial party’s name

A downloadable form may be printed and sent in with your payments. The downloadable Child Support Payment Remittance Form may be found here or at http://www.insccu.com/. 

Where can I find my ISETS case number and cause number?

If you do not know your ISETS case number and/or your court cause number, you may contact the KIDSLINE at 317-233-5437 (local) or 800-840-8757 or 317-241-9636 (TTY). Customer service representatives are available Monday through Friday 7:00 a.m. to 6:00 p.m. and Saturday from 7:00 a.m. to 12:00 p.m.

What if I currently pay my child support to the Clerk’s Office by automatic withdrawal from my bank account or by credit card or at a local bank?

If you pay child support to the Clerk by automatic withdrawals from your bank account, by credit card or at a local bank that accepts payments for the Clerk’s Office, you should contact your local Clerk’s office to find out whether these payment options will continue to be available.

What if I use my bank’s online payment service to issue a check sent to pay my support?

If a paper check is generated through the use of an online banking service, you will need to make sure the check is sent to the INSCCU address above.

What if I have more than one court order for support and the orders are in different Indiana counties, can I send one check?

Yes. If you have more than one court order, you may send one check, even if the court orders are from different Indiana counties. However, when sending your payment, you must include the ISETS case number, court cause number and dollar amount for each of the cases to which the payment is to be applied.

Is there a phone number I can call with questions about my child support payment?

Yes. If you have child support payment-related questions, you may call the INSCCU customer service call center and Interactive Voice Response System (IVR) KIDSLINE at 317-233-5437 (local) or 800-840-8757 or 317-241-9636 (tty). Customer service representatives are available Monday through Friday 7:00 a.m. to 6:00 p.m. and Saturday from 7:00 a.m. to 12:00 p.m. Automated phone service is also available 24 hours per day, seven days per week. Assistance is available in 170 different languages upon request.