Energy Assistance Program (EAP)
The Indiana Housing and Community Development Authority (IHCDA) would like to thank you for all you have done to help ensure families stay warm in the winter and cool in the summer. This energy assistance program assists roughly 108,000 families on an annual basis with their utilities.
The Energy Assistance Program provides financial assistance to low-income households to maintain utility services during the winter heating and summer cooling seasons. The program is implemented through the Community Action Agencies with outreach offices in every county. These agencies provide intake, application processing and utility vendor payments.
Program Policy and Forms
- 2018 EAP Program Manual
- 2018 Program Manual Appendices (updated August 25, 2017)
- 2017-2018 Policy Changes
- Guidance on use of CSBG to Administer LIHEAP
- LIHEAP Budget Changes - Minimum Threshold
- LIHEAP Budget Changes - Program Support Line
- 2017-2018 Intake Sites by County (updated January 23, 2018)
- 2017-2018 Budget Sheet (updated October 30, 2017)
- QA Tracking
- EAP Vendor Letter
- Utility Vendor Memorandum of Agreement (MOA) (updated August 10, 2017)
- W-9 Form
- "Keeping it Simple" How to Enter Information Into Cap60*
- EAP Transmittal Signature Sheet
- DMS EAP individual payments template
- Ticket System (updated February 12, 2018)
- Adding a Vendor in Cap60
- Detailed Model Plan (LIHEAP)
- Correction Adjustment Refunds (added March 15, 2018)
*This document is a guideline created by Area Five for their training purposes and is being shared as a resource. However, this guideline should not be interpreted as IHCDA policy.
Frequently Asked Questions
Trainings and Events
Training and technical assistance is offered by IHCDA. There is an annual fall meeting to discuss program implementation, policy changes, program integrity, and funding, Training materials from that meeting are made available by October 1 of the new heating season. Other training sessions are hosted as needed via webinar or conference call. These training materials are posted within 48 hours of the training session.
- 2017 EAP Fall Training Series
- 2016 EAP Fall Training Series
- 2016 EAP Training - New Managers
- 2016 EAP Training - Operations
- Income Calculations
- EAP Financial Training
- Customer Service
- EAP Internal Control Policy
- Investigating Fraud, Waste, and Abuse
- Energy Costs Data Fact Sheet
- Energy Cost and Usage Data Fact Sheet
- Cost and Usage Data Request Form
- Example of Cost and Usage Data Request Form
- Coalition to Keep Indiana Warm Presentations
- Energy Assistance Vendor Training PY2016
Indiana Home Energy Assistance Program
The Indiana Home Energy Assistance Program, commonly known as State EAP, began on October 1, 2012. This program is funded by the multi-state mortgage settlement through the Attorney General’s Office. This program will provide homeowners with utility and crisis assistance toward their primary heating source.
This program is for homeowners only. These are homeowners were approved at a local agency through the mail-in process or by appointment.
Each homeowner will receive $60 toward the primary heating source, as well as assistance with deposits, reconnect fees, or disconnections not covered by the federal program.