Appointment Scheduling Information
The Indiana Professional Licensing Agency will open on Monday, May 18 by appointment only. Please see the information below on what transactions are available and how you can schedule an appointment. If you can conduct your business with the PLA via online services, phone, or mail, please continue to do so. The PLA will follow CDC guidelines to ensure the safety of customers and employees. Please review the requirements below to make an appointment and be sure to understand what is required before you arrive for your appointment.
The following services are available for appointment at the PLA offices:
- Apply for a New License
- Renew an Existing License
- Change Personal Information
- Compliance Inquiry
Customers arriving without an appointment will not be able to access the PLA offices.
Before Your Appointment
Before you schedule an appointment, visit the PLA Professions page to review what will be required to complete your transactions. If you do not bring the required documents and payment, you may be unable to complete your transaction. Common requirements include:
Initial Application or License Renewal Form- These forms can be found and printed from their respective Professions page. Please print and complete the form prior to the appointment.
Payment- If your appointment requires paying a fee of any sort, it must be either exact cash (no change is available) or a check or money order made payable to the Indiana Professional Licensing Agency.
Supporting Documentation- Some license applications or renewals require additional documents to complete the transaction. Please review if your appointment will require any and bring copies.
Appointment Confirmation- Once you schedule your appointment, a confirmation email will be sent to the email address provided. You must either bring a mobile version of that email or a printed copy to make it through security.
If you are unable to get your requirement documents and payment prior to your appointment, you must reschedule.
Arriving for Your Appointment
Customers should wear a mask during their appointment and are requested to bring their own to the Government Center. The day of your appointment, please review the following three questions prior to leaving for the Indiana Government Center. If you answer yes to any of these questions, please stay home and reschedule your appointment.
1. Have you had close contact with someone who has tested positive for COVID-19 within the past 14 days?
2. Are you currently ill? Do you have symptoms of a cold, cough, or shortness of breath? Have you temporarily lost your sense of taste or smell?
3. Do you currently have a fever or have you had a fever within the past week?
Please arrive at Indiana Government Center South at least 15 minutes prior to your appointment to give time to make it through security. Please use the Public Entrance located at 10 N. Senate Avenue, Indianapolis, IN 46204. Once you have made it through security, please remain at the public entrance until a member of our team arrives to escort you to the PLA offices.
Scheduling Your Appointment
The PLA office will be available for appointment between 8:30am and 3:30pm. Each appointment will be scheduled for 30 minutes and cannot be extended. There will be time between each appointment to ensure that our staff can escort customers back to the public entrance and sanitize public spaces. Only the individual who scheduled the appointment will be allowed in the PLA offices, no other additional guests may accompany them.
If you are unable to finalize your appointment online, please contact a member of our staff by phone for assistance.
Cancelling Your Appointment
Since appointment slots are limited, we ask that if you cannot make your appointment you take time to cancel it. You can cancel an appointment by:
- Logging in to the Appointment System found above.
- Select ‘Cancel Appointment’.
- Enter your confirmation number and last name.
- Follow the prompts to cancel.
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