Job Posting
INDIANA
UTILITY REGULATORY COMMISSION
COMPLAINT ANALYST �
Consumer Affairs Division
����������� The
Indiana Utility Regulatory Commission (IURC) is seeking a Complaint Analyst responsible for the day-to-day
management of complaints and inquiries that involve ratepayers of regulated Indiana utilities.
The Indiana
Utility Regulatory Commission�s (the IURC) mission is to assure that utilities
and others use adequate planning and resources for the provision of safe and
reliable utility services at reasonable cost.�
The Consumer Affairs Division ensures that both the utility and the
customer comply with the provisions of the Indiana Administrative Code (IAC),
which details the rules for utility service quality and customer rights and
responsibilities.� For more information
about the IURC and Consumer Affairs Division, visit the website at www.in.gov/iurc.
Primary
responsibilities will include but are not limited to:
- First point of contact with
ratepayer customer initiating a complaint.
- Serve as a primary source in
gathering information to respond to ratepayer;
- Manage a high volume of
correspondence/data/information from customers and utilities;
- Enter information into complaints
database in a timely manner;
- Monitor and track pending
caseload;
- Communicate on a routine basis
with staff, utility representatives, other state agencies;
- Enforce and administer IURC rules
and regulations.
Education and
Experience
- Associate�s degree or equivalent
credit hours preferred but will substitute Customer Service certification
and/or relevant work experience;
- Must demonstrate an ability to
excel with limited supervision as well as in a workgroup setting;
- Organization, accuracy,
consistency and clarity are required;
- Demonstrate superior capabilities
to communicate orally and in writing.
- Experience with databases and Microsoft
Office
The state of Indiana offers a
comprehensive benefit package which includes medical, dental, vision, life,
retirement plans and accrued leave.�
Minimum starting salary is $33,000 annually.� Qualified applicants must apply online at www.in.gov/jobs/ �Job Opening # 564344 and may also submit a
cover letter and resume by July 3, 2009 to:
Indiana Utility Regulatory Commission
Attn:�
Peggy Lough
FAX:�
317-232-6758
plough@urc.in.gov
The State of Indiana is an Equal
Opportunity Employer