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Repair of Equipment

IERC issued APH equipment in need of repair, i.e. Perkins Braille Writer, can be handled in two ways.

Send item to the IERC with the following information:

A complete Equipment Repair Form  enclosed in the box identifying the problem;
Indicate on the Equipment Repair Form:

  • To be returned after repair; or
  • Send replacement. In order for the IERC to provide a replacement it is necessary for the DRM to place an order on the ICAM.

Send the item directly to APH by completing the following steps:

  1. Notify the IERC of the item you are sending to APH for repair and the item's serial number. Note: The IERC catalog number is not the serial number.
  2. Tape your ship to name/address to the item needing repair
  3. Pack the item in a solid mailing container and secure with appropriate packing material.
  4. Enclose a note to the American Printing House for the Blind (APH) that includes:
    1. Name of item
    2. Description of the malfunction
    3. Return to: name and address
  5. Ship to: American Printing House for the Blind, PO Box 6085, Louisville, KY; 40206-0085, Attn: Repair Department.  Write return address in upper left hand corner and Free Matter for the Blind in upper right hand corner of mailing container.

NOTE: Be sure to notify the IERC at 1-800-833-2198 prior to shipping any materials directly to APH for repair.