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September 2022 newsletter

Indiana nabs 4th in Government Experience Awards

The State of Indiana has been named a winner in the sixth annual Center for Digital Government (CDG) Government Experience Awards, recognizing states', cities' and counties' achievements and best practices for radically improving the digital government experience.

CDG touted Indiana for growing Access Indiana, its single sign-on program which is now connected with more than 100 applications and has grown to 1.7 million accounts. Additionally, the Office of Technology was lauded for offering free and low-cost services to local government, including website development and hosting, payment processing, web domains and cybersecurity training.

"The State of Indiana is determined to improve the digital experience across all agencies to improve the quality of interactions with government. Whether that is the State of Indiana services or local government websites, we have a tremendous opportunity to present Hoosiers with remade processes that work for them," said Indiana's Chief Information Officer Tracy Barnes. "It is an honor for the Center for Digital Government to recognize Indiana's efforts over the past year."

"The government experience continues to be a major priority for state and local government agencies as they seek to rapidly meet new citizen and employee expectations," said Dustin Haisler, Chief Innovation Officer for the Center of Digital Government. "This past year we have seen agencies embrace new emerging technologies to adapt their constituent experiences to new behaviors and shifts with underlying technology trends. It's very inspiring to see agencies taking a human-centric approach to service delivery as leading agencies seek to incorporate digital equity, accessibility, and inclusion into the experiences they enable."

Indiana has placed in the top four among all states in each year of eligibility. In the six years of the competition, Indiana has placed second (2017), third (2018), first (2019), fourth (2021) and fourth (2022). The state was ineligible to compete in 2020 after winning the preceding year.

All finalists and winners were honored at the virtual GovX Summit last week. This event also showcases the latest trends, best practices, and ideas around the evolving experience of government.

Find more winners of the Government Experience Awards here: https://www.govtech.com/cdg/government-experience/government-experience-awards-2022-winners-announced

About the Center for Digital Government

The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.


PeopleSoft HR moving to Access Indiana

You should have received an email explaining the change to PeopleSoft HCM. Beginning October 5, 2022, PeopleSoft HCM is converting to Access Indiana - a single sign-on system that provides a more streamlined and secure approach to more than 100 government services.

What's changing? You'll login with your email address, network password (if asked), and then you will use Multi-factor Authentication (MFA) to complete the sign-in. This is the same MFA you use today to log in to VPN or Office 365 applications, for example.

Why does this matter? This extra verification step to get into PeopleSoft HR is due to new functionality and more services offered, all while increasing security for state employees. When you require a second form of authentication, security is increased as this additional factor is more difficult for an attacker to obtain or duplicate.

How do I know if I already have MFA setup? Go to https://on.in.gov/MFA and sign in with your existing credentials (username and password) that you use today. If you already have either one of Authenticator or Phone enabled, you do not have to take any additional steps.

If you do not have any option enabled, click the Add Method button and follow the prompts.


IOT Workforce Training Program is a finalist in the NASCIO awards

seals

The National Association of State Chief Information Officers (NASCIO) has named the Indiana Office of Technology (IOT) State Earn and Learn (SEAL) IT Program, a skills-based learning program to prepare Hoosiers for public-sector IT careers, as an award finalist for the State CIO Office Special Recognition Award.

Amidst COVID, and the need to gain more qualified candidates, IOT became one of the first state government agencies nationally and one of the first IT employers in Indiana to employ a skills-first approach for technical roles. IOT is deploying SEALS to agencies. Interested? Contact Jon Rogers

To create the program, IOT partnered with the Indiana Department of Workforce Development (DWD) to leverage an existing, trade-focused apprenticeship program into a pilot at IOT for using work-based learning with on-the-job paid training to support the mission of a public agency.

SEAL participants can come from all walks of life, including those seeking a mid-career skill shift. Once hired, SEALs engage in a hybrid schedule that provides candidates with industry-valued certifications and actual work-based experience within an IOT team.

In March 2020, IOT successfully onboarded two SEAL IT associates in a temp-to-hire contract capacity, then graduated both individuals into full-performance State staff positions between February-May 2021. Since the first group, IOT added another 30 associates into various business areas across the agency, including graduating another six participants.

The SEAL IT Program has allowed IOT to find and train the next generation of its workforce. As of September 2022, IOT has hired 43 individuals into the program. To learn more about the IOT SEAL IT Program, visit our website at: https://www.in.gov/iot/seal/.


IN-ISAC Virtual Cyber Town Halls

The Indiana Information Sharing and Analysis Center (IN-ISAC) recently hosted their sixth Cyber Town Hall, where the Indiana Department of Homeland Security discussed how to register, apply for grants, and submit a support ticket using the IntelliGrants System.

Local governments will apply for the State and Local Cybersecurity Grant Program using this system and should be actively preparing. K-12 organizations use the IntelliGrants Systems to apply for State funds and EMA Directors use the system for preparedness grants. Find the recording of the town hall here.

There continues to be a tremendous turnout from these events, and the IN-ISAC team will keep reaching out to local governments each month to find new ideas for topics.

Why it matters: The state is working more closely with local government to protect all Hoosier data.

Get connected or do you have a topic in mind? These meetings can benefit state employees; email Taylor Hollenbeck thollenbeck@iot.in.gov if you are interested in receiving details.


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