As the end of FY 2020 approaches, the Indiana Office of Technology is sharing the newly approved FY 2021 rates for its services. During these unprecedented times, IOT is continuing to make it a priority to maintain excellent services while working to minimize rate increases. For FY 2021, most rates, including Basic SEAT bundled service, will remain the same. Some products, such as Mainframe services and Security services, will have reduced rates in FY 2021 while a minimal number of products, including Data Center services, will have modest increases. Beginning July 1, the Disaster Recovery team has created a new product code 1223 - Server Hardware Extended Maint. with extended service maintenance to all physical servers hosted in the primary and secondary data centers. Currently, this a manual process, but everything will be streamed automatically by the end of October 31, 2020. The IOT Services Catalogs detail each rate, the associated services and the agency metrics. These documents are a central place to find information about services provided by IOT, including how to: request a service, request help if you have an issue with a service, monitor the progress of your requests, resolve billing issues and how to terminate a service. IOT is a revenue-neutral agency that operates on a charge-back model; it does not make a profit from its services. To figure out ways to potentially reduce an agency’s bill, IOT has a billing dashboard to graphically represent agency spending and provides tips on reducing usage. If you cannot access the billing dashboard, the agency Financial Manager or Controller should contact their agency’s security coordinator to request access. For further breakdown of major rate changes, visit www.in.gov/2401.htm and go to ‘Our Services’. If you have questions about these rates, please contact Graig Lubsen. | 
