Changing How to Submit IOT Support Tickets
IOT is retiring the HelpDesk Assistant on March 19th, and you must now submit electronic support tickets through the ASM Portal.
How do I submit a ticket: The ASM Portal or vFire Portal icon is already on your desktop! Once on the Portal, you can Open an Incident (Ticket) to report an IOT-provided service that is broken, not working properly or is down.
What else can I do on the ASM Portal: View Your Existing Tickets & Requests, Update your Contact Information, Add Notes to your Tickets, see IOT’s Network System Status, Reset Your Password, request a new service or information, review 130 FAQs, and 100’s of other functions. HELP is available at the top right of the screen, by the FAQs selection.
Note: If you do not have it already, this new ASM Portal icon will be placed on your desktop.
What else can I do on the ASM Portal: View Your Existing Tickets & Requests, Update your Contact Information, Add Notes to your Tickets, see IOT’s Network System Status, Reset Your Password, request a new service or information, review 130 FAQs, and 100’s of other functions. HELP is available at the top right of the screen, by the FAQs selection.
Note: If you do not have it already, this new ASM Portal icon will be placed on your desktop.
Additionally, this new Icon will be placed on your desktop. It provides the Add Printer function that was available in Helpdesk Assistant.
ISSUES? If after March 19th you still have the Helpdesk Assistant Icon, or you do not have the two new Icons on your desktop, please contact the IOT Helpdesk via one of these methods:
Phone: 1-800-382-1095 or 317-234-4357
ASM Portal: https://vsm.iot.in.gov/vsm/portal.aspx
Website: www.iot.in.gov
ASM Self-Service Portal
Below is a snapshot of the ASM Self-Service Portal Home Page highlighting the items discussed above. Note your screen may appear differently depending on your agency and your access rights.
IOT SEAL IT Program and IECC are Mira Award nominees
IOT State Earn and Learn (SEAL) IT Program and the Indiana Executive Council on Cybersecurity (IECC) are nominees for the TechPoint 2023 Mira Awards, honoring the “Best in Tech” in Indiana.
The SEAL program is in the Mission41K Talent Champion Award category - recognizing employers that are adopting skills-based talent management, implementing apprenticeships and more.
The IECC is up for Service Partner of the Year – Focused on professional services firms or internal corporate teams that are creating solutions, products or providing other professional services relating to IT/cyber, design/branding, marketing/PR, legal/accounting, consulting, data science or other.
What is it? The Mira Awards program identifies tech talent and digital innovation achievements coming out of Indiana through the awards entry process. TechPoint received a record-breaking 236 nominations and entries for the awards this year — 38 percent more than the previous highwater mark set in 2018. The 130 entries advancing as 2023 Mira Award nominees include individuals, educators, community organizations, state agencies, investors, entrepreneurs and tech employers with remarkable achievements in the prior year.
Read more here: https://techpoint.org/techpoint-announces-nominees-for-24th-annual-mira-awards-honoring-the-best-of-tech-in-indiana/https://lnkd.in/gDg9_5ZY
Behind the Tech: Patrick Evans
Patrick Evans is the Deputy/Asst. Director, Identity and Access Management and manages the Identity and Mobile Device Management teams. His job is to oversee the daily activities of both teams which includes management of the state’s Identity infrastructure (Active Directory, Azure AD, Domain Controllers, ADFS, etc.) and MDM infrastructure (MobileIron) and to provide the support his team members need to be successful in their roles and careers.
Patrick's days consist of plenty of meetings; whether those meetings are with his team members, agencies, other IOT teams, or vendors, there are plenty of meetings to go around. He also spends plenty of time following up on emails, requests, participating in discussions, and performing administrative duties for the teams.
What's his favorite thing about his job?
"For me, the favorite thing about my job is being in the position to positively affect the lives of those who I am charged with managing," he said. "My goal is to encourage them in their growth and help them by doing whatever I can to ensure their working environment is the best it can be."
What does he hope to take away from his work at IOT?
"I came over to IOT from another agency, having built some solid working relationships with IOT personnel over the years. I hope to enhance those relationships while working together with our agency partners to continue improving our state’s technology infrastructure and processes," he said.