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Upcoming MFA Change Notification


Upcoming MFA Change Notification

Indiana Office of Technology sent this bulletin at 04/20/2021 07:00 AM EDT

Recently, Microsoft informed the Office of Technology that it is eliminating the ability to use a text message to confirm multi-factor authentication (MFA) logins. This means that you must either use an authenticator mobile app or accept a phone call to verify when you are logging in to systems that require MFA, such as VPN or Citrix.

You are receiving this because you are a customer that uses SMS to authenticate your login. You will need to select a new method, either an authenticator app or a phone call, to verify your future logins before 6/4/2021.

Steps to change your MFA factor:

  1. Go to https://pfp.iot.in.gov/
  2. Login with your email address, example: jsmith@iot.in.gov
  3. Select 'Change Method'


Choose one of:

Mobile App (full instructions https://www.in.gov/iot/files/Instructions-for-Enrolling-the-PhoneFactor-Smartphone-App.pdf)

  • Download and install Microsoft Authenticator on your mobile device
  • Choose 'Activate Mobile App' from the left menu
  • Select 'Generate Activation Code'

Phone Call (full instructions https://www.in.gov/iot/files/phone-call-method.pdf)

  • Verify the phone number is correct by selecting 'Change Phone' on the left menu.

Users must select a new method prior to 6/4/2021 or you will automatically be converted to a phone call option.

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