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December 2019 Newsletter

End of Year stats

Speaker Series

Unexpected

Resources

Calendar

 

IOT's End of Year Stats

The Office of Technology continues to focus on providing services and value to all of our customers. The latest six month customer satisfaction results – 98.28%  tell a story of a successful year for our customers. To cap it off, Indiana was recognized by the Center for Digital Government as having the best overall digital government experience, which services fellow state employees, but also all Hoosiers.  

IOT is a service agency and is a gigantic provider. If states were included in the Fortune 100, Indiana’s annual budget, ~$35B, would be just below Nike’s annual revenue. This scale is reflected back at when we review some annual numbers from IOT services. 

 

 IOT by the numbers:

19,447,923

Visits to IN.gov web properties or applications

 80,283,156

Emails sent via GovDelivery 

 4,732,930

Website sessions with a search 

 4,419,089

Text messages sent from GovDelivery 

 2,143,253

FAQ views on IN.gov 

 282,131

Projects, tickets or work orders received through vFire

 71,436

Live chats with the State Information Center 

 62,096

Launches of the IN.gov mobile app 

 5,971

Text messages to the State Information Center 

 5,587

Interactions with the IN.gov chatbot, Alexa or Google Home skills

 

IOT continues to support our agencies on projects large and small, each making a difference in the lives of Hoosiers. 

 


The Art of the Possible Speaker Series

The next Art of the Possible Speaker Series, presented by the Indiana Office of Technology, is coming on Thursday, Jan. 16 from 1-2:30 p.m. Hear from Mark Schwartz, an enterprise Strategist at Amazon Web Services.

The Art of the Possible Speaker Series aims to bring in bright minds across a diverse set of fields and have a dialog about digital transformation.  

The inaugural event was held in November, with John McDonald, CEO of ClearObject, a leading Internet of Things Systems Integrator as the speaker. McDonald discussed the Internet of Every Thing, or how every day devices are getting smarter and what that means for companies and consumers.

Miss the event? Here is a version recorded from a laptop in the front row: https://web.microsoftstream.com/video/aa8e20d1-009c-4306-bd29-be93981cf615

What does the Art of the Possible mean? Business should practically think and understand where digital transformation for business practices and modernization falls on their roadmap. 

Mark your calendars and register today: 

As we get closer to each event, more information will be sent out about the specific topics covered.


Preparing for the Unexpected

IOT conducted a tabletop exercise to examine the IOT Continuity of Operations Plan (COOP), and to identify gaps and opportunities for improvements.The exercise simulated a scenario of a tornado hitting downtown Indianapolis, damaging some connectivity at Indiana Government Center North. This then triggered a decision matrix for IOT management on who and how would IOT staff be notified and maintain operations. 

coop

The exercise, Module 1: Phase II – Activation & Relocation, is the first part of a three-part module exercise to provided education and training that will prepare IOT for a COOP (disaster) event.  

Modules 2 and 3 will be conducted in the Spring and Summer of 2020. The goal of these modules will be to build upon previous tabletop exercises, and then to be able to conduct a full-scale exercise late in 2020.  

What was discussed: The order of succession at IOT in case

of an emergency:  

  • Who is in charge?  
  • If that individual isn’t available, who’s in charge?  
  • How do we communicate the problem?  
  • How do we communicate with each other?

Mark Dutton, a member of the Business Continuity and Disaster Recovery Services team, has been running a bi-weekly IOT COOP meeting, with a goal to bring the IOT operational teams together to update the COOP. Dutton also maintains contact with the Indiana Department of Homeland Security, who keeps the overall plan for the entire state. 


 Finding state employee resources

You're a state employee, but do you know where to find resources you need? A variety of services are accessible to you on the State employees' homepage!

Do you need to check out your benefits and retirement?

  • PeopleSoft Financial
  • PeopleSoft HR
  • Invest in Your Health
  • Hoosier S.T.A.R.T.
  • Retirement Medical Benefits Account Plan
  • Anthem EAP

Do you want to access training modules or learn about employment rules? 

  • INSPD Learning & Development
  • PeopleSoft Learning Management (ELM)
  • On-boarding
  • Employee Handbook

Do you need to find some IT-related services?

  • Webmail
  • SSPM
  • Phonefactor
  • Submitting an IOT Customer Service ticket

yes

You can find all of this and more here! if you are on the State network, a wuick way to get there is to type www.IN.gov and you should be redirected. Regardless, you can always access the site by clicking on the state employee button in the header of IN.gov.  

 


 

Create a State Employees' Holidays calendar

You have your work calendar filled with all of your appointments and meetings. But do you have the state holidays scheduled to know when you’rout of office? 

Import the 2020 state employee holiday calendar today to add it to your current work and personal calendars.  

Here are the steps to import it into your calendar:  

  • Go to YOUR default calendar 
  • Click on file 
  • Select Open & Export 
  • Select import/ export file 
  • Under import/ export, select import an icalendar file 
  • Select the file to be imported from the saved location 

Now your calendar will update and you will know when you are supposed to be out of the office.

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