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July 2019 newsletter

vFire Portal

Best of Indiana


Strategic Direction




Update to the vFire Portal

IOT is excited to introduce the vFire Customer Portal, a one-stop shop for customers to check on support tickets and find IOT services.v

vFire is the State's ITSM (Information Technology Service Management) platform and is used by state employees to report incidents and manage requests. With the updated Portal, a number of service links will now be consolidated from 13 distinct locations to one central place.

The vFire Customer Portal will make it easier for users to interact with IOT by finding important links, such as: GMIS, Pinnacle, project requests, VPN tools and requests, Mainframe resources, mobile access requests and more. Users can also check the status of tickets they currently have opened with vFire.

Soon, if it hasn’t already happened, the image on the right will be added as an icon on your desktop. The icon will be a shortcut to the vFire Portal giving you quick and easy access to all of the portal features. If you don't have a shortcut on your desktop, you can access the vFire Portal from the email you receive after opening a vFire ticket, as well as through the HDA application.

If you have questions about the vFire Customer Portal, you can view the Help Guide or watch a step-by-step video on the features and benefits.

As always, if you have any questions or concerns about this upgrade, please let the vFire support team know by emailing them at VSM-IOT-Administrators@iot.IN.gov.



Get your nominations in for the fourth annual Best of Indiana Awards by Wednesday, Aug. 15, 2019!

The awards highlight outstanding state agency and local government websites and applications and are presented at the annual Indiana Digital Government Summit.

The Best of Indiana Awards program was established to recognize Indiana state and local government and education organizations for their dedication, hard work and contributions in information technology. All government and education officials, executives and staff in Indiana are invited to submit nominations.

• Best Application Serving an Agency’s Business Needs – State
• Best Application Serving an Organization’s Business Needs - Local
• Best Application Serving the Public – State
• Best Application Serving the Public – Local

Projects nominated must be in production and fully operational by the submission deadline or have been implemented since Jan. 1, 2018.

All submissions must be made online at: http://awards.erepublic.com/nominate/best_of_indiana/#/dashboard

The summit is Oct. 3, 2019 at Indianapolis Marriott North, 3645 River Crossing Parkway. For registration visit https://events.govtech.com/indiana-digital-government-summit.html.

Self-Service Password Management is now required

After more than a year and a half of usage, IOT has implemented mandatory usage of the Self-Service Password Management (SSPM) system for nearly all state employees.

logoUsing SSPM saves time for both employees and the IOT Customer Support Desk.

So far, there have been 91,403 tickets submitted to IOT since January 1, and 20,957 (almost 23%) of those were tickets related to password resets/unlocks.

If an employee calls that is already enrolled in SSPM, customer support will direct them to use the tool. If the employee is not enrolled, customer support will encourage them to enroll in SSPM and walk them through the process. If an employee still can’t get in, they’ll be directed to their security coordinator.

IOT does not intend to disrupt critical business, but with the SSPM offering, this is a tremendous opportunity to save employee time. If you or your staff have questions, the SSPM training guide may provide some answers.

2019-2020 IOT Strategic Direction

IOT is legislatively tasked with being the enterprise technology provider for state government. Across the agency, we now provide 97 products, offer cloud services and have made major cybersecurity investments to keep data safe. In short, IOT does a lot of work. To better help agencies understand where IOT is moving, we developed a Strategic Direction document that outlines our goals for the next 18-24 months.direct

The Strategic Direction document covers IOT’s four key performance indicators: core service delivery, cost competitiveness, security readiness and preferred workplace and what we are planning to accomplish in each. IOT is not only looking near-term on how to best assist in next level digital government, but is also forecasting out a few years on the coming technologies. In this document, we outline our strategy to move IOT forward to utilize the new technologies and the capabilities they will provide to serve constituents. Note: This is a very high-level view of IOT and not everything we are working on is represented in this document.

The 2019-2020 Strategic Direction document can be found here: 2019-2020 IOT Strategic Direction.pdf.

Cybertech Midwest 2019 Recap

govCyber Tech Midwest 2019 brought together experts from the cybersecurity world to learn, network and explore the latest technological innovations and solutions to combating threats.  

Speakers and panelists from around the globe took part in a number of  sessions that ranged from cybersecurity in all levels of government, to cyber threats in the medical field and transportation.

Lt. Gov. Suzanne Crouch recognized high school students who took part in Girls Go CyberStart, an opportunity to engage young women in the cybersecurity industry.

The top 3 finishing teams in the state for competing in this program were:

dewand     1. Noblesville High School, Noblesville
     2. Walker Career Center, Indianapolis
     3. NorthWood High School, Nappanee

IOT CIO Dewand Neely led a conversation on cybersecurity at the state level with four other CISO’s and CIO’s from surrounding states: David Carter, CISO of the Commonwealth of Kentucky, Chris DeRusha, CISO of the State of Michigan, David Cagigal, CIO of the State of Wisconsin, and Adam Ford, CISO of the State of Illinois.

They discussed the importance of pushing cybersecurity throughout each state, beginning at the local level, encouraging state government to find ways to meet the needs of local government first.

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