A security update has been made to enhance the Mobile Health Consumer portal. With this enhancement, the multi-factor authentication (MFA) has been set as the email address in your Anthem.com/Sydney account.
If you are unable to complete MFA using the email or phone number you previously used to access the Mobile Health Consumer portal, log in to Anthem to confirm or update your MFA email address using the following steps:
- Log in to Anthem.com or the Sydney app
- Navigate to “Profile” (top right side of screen on Anthem.com or second to last option in Sydney app “Menu”)
- Select edit and update your email address to the correct address. Your email address is now updated in Anthem’s system.
- Navigate back to the Home screen.
- Scroll down to “My Programs” section.
- Select the “Mobile Health Consumer” tile. This will take you into the Mobile Health Consumer portal through single sign-on.
- Once you are in the Mobile Health Consumer portal, click “Profile” at the bottom of the navigation menu (found in the side navigation on web portal and in top left menu on mobile portal).
- Update your email address (should match the email address you entered into Anthem.com or Sydney). This is where you may also update your username, password, and set up your desired MFA. Your email address is now updated in the Mobile Health Consumer portal.
You can also update your MFA preferences when signed into your Mobile Health Consumer portal. This is found at the bottom of the Profile page.
Questions?
Email Mobile Health Consumer at support@mobilehealthconsumer.com.
