All visitors, to include minors, must submit an application for visitation and be approved prior to visiting an offender at NCCF.
Please see below and attachments for full list of visitation rules, hours, alternate weekends, and blank visitation applications.
Visitors are encouraged to call the facility before visiting to ensure visitation is running as scheduled.
Frequently asked questions
Q: How do I know if I am approved? Is there a problem with my application? Why was I denied?
A: The inmate is notified of the determination of all applications and it is the inmate’s responsibility to notify the applicant. If there is a question on the status or denial of an application the inmate must seek information from the Case Manager. Facility staff cannot give this information over the phone.
Q: How do I schedule a special visit?
A: Special visit requests are only made for approved visitors and must be submitted in writing from the inmate to his Unit Manager at least 7 days prior to the date that the special visit is being requested. The inmate will receive the response and advise the visitor of the decision.
Units A, B, C, D, E, F, H2, I, J, and K have visits on Monday, Tuesday, Thursday, and Friday 8:30am to 3:00pm (not Wednesday) and every other weekend (same hours) based on facility schedule and housing unit. Inmates housed in these units can receive a visit from the same person every 14 days. Visitors must arrive and be checked in 1 hour prior to the end of visiting hours.
Infirmary has the same hours as above as long as the inmate is physically able to travel to the visitation room. Otherwise, special arrangements would need to be made through the Infirmary Unit Manager for a modified visit in the Infirmary. Minors are not permitted to visit in the Infirmary.
Units G, H1, H3, and H4 have visits on the same schedule as above, but due to special programming, are allowed visits every 7 days through the week.
All General Population inmates (A-K and Infirmary) who are on non-contact visitation may have their visits limited to thirty (30) minutes depending on space availability and can have visits only on Monday, Friday, Saturday, and Sunday.
Unit L has visits Tuesday and Thursday evenings from 4:00pm to 6:00pm. Visits are also offered from 9:00am to 3:00pm on the weekends with a bi-weekly rotation for each side (L1/L2). The length of these visits will be determined by the amount of space available. Inmates housed in this unit can receive a visit from the same person every 14 days. Visitors must arrive and be checked in 1 hour prior to the end of visiting hours.
Units M, O1, O2, and O4 have (one hour video only) visits on Monday, Tuesday, Thursday, and Friday 8:30am to 3:00pm and every weekend. Inmates housed in these units can receive a visit from the same person every 14 days.
RSHU and O3 have (one hour non-contact only) visits on Tuesdays from 9:00am to 2:00pm. Inmates in RSHU and O3 can receive two visits per month.
Mental Health Unit: The Multidisciplinary Treatment Team will make the decision as to what phase is appropriate for the inmate’s mental health needs at that time. Mental Health inmates that have been placed on non-contact will have visits on Thursdays only.
Mental Health Unit phases of visitation:
• Phase 1 and 2 inmates will be secured in restraints, but will have contact visits from 9:00am to 11:00am on Wednesday only or non-contact visits on Thursday 9:00am to 2:00pm
• Phase 3 inmates will have unrestrained contact visits from 12:00pm to 2:00pm, on Wednesday only or non-contact visits on Thursday 9:00am to 2:00pm
Special Visit Requests are only made for approved visitors and must be submitted in writing from the inmate to his Unit Manager 7 days prior to the date that the special visit is being requested. The inmate will receive his response and advise the visitor of the decision.
Outside of these parameters, GTL also provides a service for video visitation. Visitors may register at https://idoc.gtlvisitme.com. The inmate will need to communicate with his visitors the best and available times to receive video visits via GTL depending on his unit’s operation. All visitation rules apply. GTL video visits are monitored.
All visitors need to read the link below for a full list of facility rules. Failure to comply with rules may result in suspension or permanent gate closure regardless if individual is aware of said rule.
- Alternating Weekend Visits
- New Castle Visitation Guidelines
- New Castle Visitation Hours
- Visitation Application
- Visitation Application (Spanish)
- View Map