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Vendor Management

Vendor Management is responsible for the management of the contract life-cycle, for all statewide Quantity Purchase Agreement (QPA) contracts established and maintained for executive state agencies, while also available to bodies corporate and politic, elected officials, local units of government, K-12 public education and higher education institutions. This enables the State to control costs, drive service excellence and mitigate risks to gain increased value from the State’s QPA Vendors. 

Vendor Management ProcessVendor Management Team

Hailey Kendall (Team Lead)

Services Portfolio

Contact Hailey

Katie Potter

Financials Portfolio

Contact Katie

Emily Cranfill

Maintenance, Repair and Operations Portfolio

  • MRO
  • Trash Liners
  • Brooms, Brushes and Mops
  • Work Gloves
  • Disposable Gloves
  • Pavement and Water Softener Salt
  • Safety Vests
  • Fire Extinguishers and Maintenance
  • Paint and Paint Supplies
  • Janitorial Cleaning Services
  • Pest Control Services
  • Bottleless Water Coolers
  • Meals Ready to Eat (MREs)
    Cert Backpacks

Contact Emily C.

Tanner Ballinger

Vehicle, Parts and Accessories Portfolio

  • Auto Body Parts
  • Auto Glass
  • Auto Parts and Accessories
  • Emergency Vehicle Lighting
  • Tires
  • Vehicles
  • Fuel Card
  • Bulk Fuel
  • LP Fuel
  • Re-refined Oil
  • Traffic Cones
  • Road Salt

Contact Tanner

Kari Jagars

Office Products Portfolio

Contact Kari


Ann Walker

Human Services Portfolio

Contact Ann


Textile and Misc. Portfolio

  • General Clothing
  • Shoes
  • Stocking Caps
  • Laundry Bags
  • Towels and Washcloths
  • Sheets, Blankets & Bedspreads
  • Uniform and Mat Rental
  • Carpet and Installation
  • Flags and Accessories
  • Interpretation Services
  • Hearing Aids
  • Vending Machines
  • Plastic Cutlery






Core Responsibilities

  • Perform market research, collect spend data, develop technical requirements and service level agreements/metrics and serve on evaluation team for sourcing event of all QPA categories

  • Negotiate contract, amendments and renewals, including for incremental savings

  • Conduct Quarterly business reviews (QBR) meetings to review spend detail reporting, vendor performance and compliance  with service level agreements (SLAs) & metrics set forth in the QPA

  • Engage agency users and stakeholders to receive feedback on QPAs through annual training, small focus groups, or surveys

  • Develop and distribute agency user and stakeholder communication materials regarding contract updates

  • Resolve contract issues and disputes that arise

  • Monitor agency compliance with contract procedures

  • Perform requisition review on specific UNSPSC codes to ensure QPA compliance and drive savings

  • Track savings results; realized from previous contract and/or negotiated savings

  • Perform regular pricing audits to ensure the State is receiving negotiated pricing

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