The Office of Performance Excellence (formerly the Office of Public Health Performance Management) provides cross-agency and systemwide support through the full project lifecycle that optimizes the delivery of public health services in Indiana. We achieve this by building and maintaining trusted relationships, applying, and educating staff on the tools of continuous improvement, bringing an agency-wide lens to strategic ideation and implementation, providing space and time to focus on foundational issues, and placing the agency needs at the center of our work.
SBAR (Situation, Background, Analysis, Recommendation) template
Overview
Vision: Support a state health department with exceptional health services sustained by embedded systemwide supports.
Mission: We help public health provide better public health services.
Subject Matter Expertise:
- Accreditation Readiness
- Continuous Quality Improvement
- Grants Management
- Public Health Systems Quality
- Staff Development and Engagement
- Strategic Thinking and Planning
Strategic Goals
Support a culture of quality through best practices to achieve optimal functionality for our systems across the agency
Continually vet and support opportunities to diversify our funding streams for the agency and OPE in order to create a bridge to sustainable collaboration and technical assistance opportunities.
Develop and maintain compliant and equitable processes, standards, measures, and policies that promote high-quality health services and outcomes.
Facilitate workforce stability and operational excellence by ensuring staff at all levels are equipped to fulfill IDOH’s public health mission.
Accreditation
Accreditation Overview
Public Health Accreditation is a voluntary process for health departments across the country and started as a strategy to strengthen the public health infrastructure. Accreditation is approved and monitored by the Public Health Accreditation Board.
IDOH achieved accreditation on May 14, 2021, and will apply for reaccreditation by June 30, 2026.
Accreditation “…seeks to advance quality and performance within tribal, state, local and territorial health departments.” – American Public Health Association
“Accreditation is a vehicle to transparency and trust in public health – communities can feel confident that their health departments are providing Foundational Capabilities and meeting national standards for performance and quality.” – Public Health Accreditation Board
Accreditation Benefits
The following accreditation benefits were included in a July 2023 report from the Public Health Accreditation Board.
- Quality Improvement – When surveyed one year after they are accredited, 95% of respondents agree or strongly agree that accreditation has stimulated QI and PM opportunities within their health departments.
- Building Partnerships – A longitudinal study found that jurisdictions with accredited health departments when compared to jurisdictions without accredited health departments, offered a broader array of public health services, involved more partners in the delivery of those services, and enjoyed a higher percentage of comprehensive public health systems.
- Accountability – 88% of health departments said that accreditation has stimulated greater accountability and transparency within the health department.
- Workforce – 90% reported that accreditation has improved their health department's ability to identify and address gaps in employee training and workforce development.
- Equity Initiatives – 81% agree that accreditation has improved their health department’s overall capacity to provide high-quality programs and services. Additionally, new equity requirements have been added to the 2022 Standards and Measures to lift equity work and ensure health departments are using an equity lens in their daily operations.
Accreditation Resources
Trainings
- TRAIN
- PHAB Version 2022 – Initial Accreditation Webinar (ID 1103579)
- PHAB Version 2022 – Reaccreditation Webinar (ID 1103578)
- Emergency Preparedness
- Mobilizing for Action through Planning and Partnerships (MAPP) – Health Assessment Process
- Quality Improvement
Upcoming Orientation Dates
- May 12
- June 9
- July 7
- August 4
- September 1
- October 6
- November 10
- December 8
Partners
Past Resource Minis
Resource Mini Video Links:
- Resource Mini-Effective 1:1s: Make Your Meetings Matter - February 26, 2026
- Resource Mini-Bottom Line Up Front (BLUF): Say It So They See It - March 26, 2026
- Resource Mini-Stoplight Boundaries: Capacity Is a Strategy Thursday, April 9
Resource Mini Slides:
Contact
Office of Performance Excellence: OPHPM@health.IN.gov
IN-Train Administrator: IN-Train@health.IN.gov
Internship Questions: OPHPM@health.IN.gov
Division Director, Nicole Morley NMorley@health.in.gov
- Staff Development & Engagement Program Director, Quentin Cummings QCummings@health.in.gov
- Workforce Development Coordinator, Tasha Ramey TRamey@health.in.gov
- Continuous Quality Improvement Program Director, Erika Casso ECasso@health.in.gov
- Quality Improvement Support Lead, Zeel Gheewala ZGheewala@health.in.gov
- Performance Management Support Lead, Charanjit Kaur, CKaur@health.in.gov
- Public Health Systems Quality Program Director, Shawn Pence SPence@health.in.gov
- Document Management & Compliance Coordinator, Barbie Martin BarMartin@health.in.gov
- State Accreditation Coordinator, Patricia Truelove PTruelove1@health.in.gov
